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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 23, 2011

CRM Featured News
PCI Council Releases Supplemental Guidance for Protecting Telephone-Based Payment Card Data
New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
SpeechCycle Launches SmartCare Mobile
The solution is the first customer care solution developed specifically for the smartphone.
Front Office
Is a Contact Center Revival ‘Up Around the Bend’?
Reality Check
Hiring Reps? Get Them a Digital Research Assistant
Sales intelligence systems help shorten ramp-up time
Viewpoints
Digital and Interactive Marketing Bring Life Insurers Into the 21st Century
Adapting to a new marketing structure



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