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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 07, 2011

CRM Featured News
Deal-a-Day Spending Likely to Reach $3.9B in U.S. by 2015
A compound annual growth rate of 35 percent is expected during the next four years.
Mzinga Names New CEO
A trusted advisor joins the Mzinga executive team and board of directors.
Call Recording System Identifies Agents by Voice
New system uses speaker recognition to identify agents on call recordings.
Customer Centricity
It’s All About Execution and Measurable Results
Customer experience 2.0 demands more discipline than 1.0
Front Office
Is a Contact Center Revival ‘Up Around the Bend’?
Reality Check
Hiring Reps? Get Them a Digital Research Assistant
Sales intelligence systems help shorten ramp-up time



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