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January 26, 2011

CRM Featured Articles

Office Depot Implementing Enterprise Workforce Optimization Software from Verint

The global supplier of office products and services is deploying next-generation Impact 360 solution to support optimized performance.

Magazine Features

Betting on Bar Codes

Will the smart money back experimental technology?

Taking QR Codes to the Park

Viewpoints

Riding the Wave: The Benefits of Building and Maintaining a Cult Following

A B2B Approach to Leveraging Customer Interaction

Patient Service Doesn’t Stop at the Hospital Door

Communicate early, be highly interactive, and automate