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August 16, 2010

CRM Featured Articles
IBM Captures Datacap for Content Management
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
Maximizer Aims to Let the Little Guy Play
Maximizer Software offers one new and one enhanced CRM product for teams of fewer than 50 users.
Magazine Features
The 2010 CRM Influential Leaders: An Introduction
Influential Leaders: The Chatterbox
Marc Benioff, cofounder, chief executive officer, and chairman of Salesforce.com
Influential Leaders: The Go-To Guy
Bill McDermott, co-CEO, SAP
Influential Leaders: The People Person
Doc Searls, fellow, Berkman Center for Internet and Society, head of ProjectVRM
Influential Leaders: The Insider
Ray Wang, partner, Altimeter Group
Influential Leaders: The Engager
Brian Solis, principal, FutureWorks, and cofounder, Social Media Club
Influential Leaders: The Dynamic Solo
Brad Wilson, general manager, Microsoft Dynamics CRM, Microsoft Business Solutions, Microsoft
Influential Leaders: The Statistician
Michael Wu, principal scientist of analytics, Lithium Technologies
Influential Leaders: The Opt-Out Dropout
Mark Zuckerberg, cofounder and CEO, Facebook
The Cloud Gives Small and Midsize Businesses Big-Time Capabilities
Cloud-based CRM provides full functionality without associated costs.

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