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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 09, 2010

CRM Featured News
Are You Ready for Customer Service 4.0?
CRM Evolution '10 — Day 2: ThinkJar founder Esteban Kolsky says the future of customer service will be service provided by customers.
Insight
SAP's Surprising Spring
In the wake of corporate upheaval, the German giant welcomes thousands of customers to its annual gathering.
The Tipping Point
Navigating the Vendor Landscape
A leading analyst firm assesses the CRM marketplace.
Viewpoints
The Fuse Is Already Lit
How to keep Do-Not-Contact compliance risk from blowing up in your face.



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