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June 28, 2010

CRM Featured Articles

Consona Collects Compiere to Compete in the Cloud

By acquiring a pioneer in open-source enterprise resource planning software, Consona hopes to strengthen its position in cloud computing.

7 Named Leaders in Forrester Wave of CRM Suites for Midsize Organizations

The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM.

Nice Systems Sticks with Eglue — Permanently

The customer interaction specialist acquires longtime partner eglue, a manager of real-time decision-making and guidance for agent desktops, for at least $29 million in cash.

Viewpoints

Engaging the Internal Community

How to drive adoption of social media at the enterprise level.

Insight

What Is Going On Down There?

In the land of 'feminine-hygiene marketing,' a new campaign changes the way products are advertised.

Case Studies

Learn Before You Leap

Leapfrog, a maker of educational products, gives its customers something to jump up and down about: an online community powered by Lithium Technologies.