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March 22, 2010

CRM Featured Articles

InQuira Puts Its Knowledge Solutions in the Cloud

With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.

Magazine Features

The 2010 CRM Service Awards: The Service Elite -- Introduction

The 2010 CRM Service Awards: The Service Elite -- Drugstore.com

RightNow Technologies is helping Drugstore.com get better at making its customers look good.

The 2010 CRM Service Awards: The Service Elite -- Enterasys Networks

Enterasys Networks wants a relationship, not just efficiency—and Salesforce.com helps deliver both.

The 2010 CRM Service Awards: The Service Elite -- Infusionsoft

With an online environment designed by Helpstream, Infusionsoft's own customers are able to provide community-based support.

The 2010 CRM Service Awards: The Service Elite -- New York Life

A Verint Systems deployment gives New York Life's Tampa-based contact center agents something to stick around for.

The 2010 CRM Service Awards: The Service Elite -- Southwest Airlines

Thanks to Virtual Hold Technology, Southwest Airlines' passengers have the choice to hang on or hang up.

Viewpoints

Analyze Your Interactions

Improve enterprise performance with interaction analysis.