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March 17, 2010

CRM Featured Articles
Jive's Bright Idea
With Jive Ideation, the social business software provider integrates idea management into its portfolio.
Front Office
Perseverance Pays Off in Service
Pint of View
March Madness
Are betting pools the office worker's lottery ticket, or a security blanket?
Reality Check
Supporting the Service Channel
Customers can get support from a variety of sources. They only get service from you.
The Warm-and-Fuzzy Score
Surveys and quality assurance are important, but how do your customers feel about their experience?
When CRM Isn't Enough
Don't just manage relationships—develop them.

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