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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 17, 2010

CRM Featured News
Jive's Bright Idea
With Jive Ideation, the social business software provider integrates idea management into its portfolio.
Front Office
Perseverance Pays Off in Service
Pint of View
March Madness
Are betting pools the office worker's lottery ticket, or a security blanket?
Reality Check
Supporting the Service Channel
Customers can get support from a variety of sources. They only get service from you.
Viewpoints
The Warm-and-Fuzzy Score
Surveys and quality assurance are important, but how do your customers feel about their experience?
When CRM Isn't Enough
Don't just manage relationships—develop them.



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