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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 15, 2010

CRM Featured News
The Gartner Magic Quadrant for Contact Center Infrastructure Gets Rebuilt
Magic Quadrant for Contact Center Infrastructure '10: As the market weathers a second year of overall decline, Avaya now holds approximately half the global market share by revenue.
Insight
Bundling Up from Within
Amid pricing shifts and technological innovation, the sector's own operations may help repair a disconnected customer experience.
Re:Tooling
Re:Tooling — Email Management: You've Got Mail
Despite fits and starts, many still believe email management solutions can deliver on their promise.
The Tipping Point
The Social Customer Economy
How to use Twitter for customer service interactions.



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