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January 13, 2010

CRM Featured Articles
E-Discovery Requests Set to Rise in 2010
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
Bringing Enterprise-Caliber Integration to the Midmarket
MindTouch and SnapLogic, two providers of open-source solutions, join together to deliver cost-effective enterprise integration application.
How Many Clicks Does It Take?
Forget all the bells and whistles—usability reigns supreme among CRM users.
Video, At Your Service
A contest turns the customer service center into a film location.
Magazine Features
Information Overload
Your data is multiplying, your channels are extending, the chatter is never-ending. You're already having trouble keeping up with the stream of information. What happens when that stream becomes a flood?
Secret of My Success
UC and a Side of Fries
Equipment manufacturer Henny Penny cooks up better customer service thanks to Cisco Systems' unified communications solutions.
Learn to Innovate by Unlearning
True innovators jettison some "best" practices in favor of first practices.

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