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November 23, 2009

CRM Featured Articles

LIFT Your Social Efforts to the Next Level

Sage Summit '09: Brent Leary conveys to Sage attendees why CRM is turning into SCRM - and why hash tags matter.

Business Intelligence Birst-s in the Cloud

The latest offering from the software-as-a-service vendor adds more pieces to further build out a comprehensive BI suite.

8 Rules for Better Predictions

SPSS Directions '09: Statistician Nate Silver shared his tips for successful data analysis predictions.

Viewpoints

When to Use the Force

Five critical questions to ask before building a product on Salesforce.com's platform.

Contact in the Cloud

Three trends to adopt today for the cloud-enabled contact center.