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CRM Magazine's Cloud Dashboard (formerly SaaS Dashboard) electronic newsletter – Also written by CRM's award winning editorial staff, our Cloud Dashboard offers readers a comprehensive overview of all significant news, announcements, and trends in the software-as-a-service segment of customer relationship management solutions. SaaS solutions' adoption rates are predicted to skyrocket over the next few years as companies look to offload their commitments to on-premise software. Which solutions are best? And which vendors will survive in the long run? Read CRM’s Cloud Dashboard eNewsletter and get past the hype.

April 06, 2017

Archived BP Whitepaper Articles
Your PBX Is Killing Your Business (Sponsored)
5 Reasons Why You Should Ditch It for the Cloud
Unified Communications: Go Hybrid or Move to Cloud? (Sponsored)
More and more businesses across all industries and of all sizes are moving to the cloud for unified communications (UC).
Security Solutions Provider Unifies 30+ Locations Nationwide (Sponsored)
When Optiv decided to move its phones and contact centers to the cloud, the challenge was clear. The company‘s 30+ U.S. offices had less than a month to complete the cutover. Today the whole company is unified on the 8x8 platform, simplifying system administration and expansion, and ensuring predictable communication costs.
CRM Across the Wire
Opportunities Still Abound for Cloud Transformation, 451 Research Finds
451 Research survey finds huge opportunity for cloud providers to help customers align IT transformation.
Genesys PureCloud Is Certified PCI-Compliant
The PureCloud customer engagement solution meets PCI DSS Service Provider Level 2 standards for securing consumer data. (Featured on SmartCustomerService.com.)
Frost & Sullivan: Cloud and Ominchannel Are Essential for Contact Center Growth
Mobile, chat, and social media customer interactions will increase at the expense of live-agent voice, finds Frost & Sullivan. (Featured on SmartCustomerService.com.)
CRM Featured Articles
Viewpoints
The Internet of Things Brings Great Potential—and Some Concerns
New technologies often translate into new cybersecurity threats, and IoT-enabled technologies represent obvious targets.



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