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CRM Magazine's Cloud Dashboard (formerly SaaS Dashboard) electronic newsletter – Also written by CRM's award winning editorial staff, our Cloud Dashboard offers readers a comprehensive overview of all significant news, announcements, and trends in the software-as-a-service segment of customer relationship management solutions. SaaS solutions' adoption rates are predicted to skyrocket over the next few years as companies look to offload their commitments to on-premise software. Which solutions are best? And which vendors will survive in the long run? Read CRM’s Cloud Dashboard eNewsletter and get past the hype.

November 19, 2015

CRM Across the Wire
Oracle Updates Its Marketing Cloud
The upgrades to Oracle Marketing Cloud help companies enhance sales enablement, improve cross-channel orchestration, and demonstrate marketing's impact on business results.
Microsoft's Stutz Rumored to Have Joined Salesforce.com
Bob Stutz, corporate vice president in charge of the Microsoft Dynamics CRM product line, has reportedly left the company to take on a role as chief analytics officer at Salesforce.com.
Cloud-Based Contact Center Market to Triple in Five Years
The global market for cloud-based contact centers is expected to surge from its current level of $4.68 billion to $14.71 billion by 2020, according to MarketsandMarkets research. (Featured on SmartCustomerService.com.)
CRM Featured Articles
Salesforce.com Unites SalesforceIQ and Desk.com
The integration bolsters collaboration among sales and service departments in small to midsize businesses.
Oracle Releases Oracle Knowledge Advanced for Service Cloud
The vendor brings knowledge management capabilities to the cloud to improve customer support interactions.



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