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CRM Magazine's Cloud Dashboard (formerly SaaS Dashboard) electronic newsletter – Also written by CRM's award winning editorial staff, our Cloud Dashboard offers readers a comprehensive overview of all significant news, announcements, and trends in the software-as-a-service segment of customer relationship management solutions. SaaS solutions' adoption rates are predicted to skyrocket over the next few years as companies look to offload their commitments to on-premise software. Which solutions are best? And which vendors will survive in the long run? Read CRM’s Cloud Dashboard eNewsletter and get past the hype.

February 05, 2015

CRM Across the Wire
SDL Enhances Customer Experience Cloud
SDL's CXC Version 2.0 features new capabilities that allow organizations to provide relevant experiences from digital marketing through to self-service support.
8x8 Launches 8x8 Virtual Analytics Suite
Comprehensive big data solution compiles real-time and historical data on communications
Cloudwords Releases Cloudwords for WordPress
New integration with WordPress simplifies translating digital content for international markets.
CRM Featured Articles
CSI Integrates Workforce Optimization into 3CLogic's Contact Cloud Solution
The two companies' combined efforts will enhance customer experience within the cloud contact platform.
Viewpoints
Facing the Challenges of Fraudulent Web Traffic
Tactics for keeping both good and bad bots from skewing your VOC results.
Use Personalization to Convert Online Sales
Emulate the in-store experience with e-commerce tools.



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