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CRM Across the Wire
The acquisition of MSC continues Valid's growth spurt.
Speech analytics, mobile recording, and surveying tools round out the new offerings. (Featured on SpeechTechMag.com.)
Vipor CRM 1.1 delivers user-requested features and enhanced performance.
Thew integration simplifies document-related tasks from within Zendesk.
Fonolo joins the Aspect Technology Alliance Program.
Acxiom Impact, an advanced marketing offering specifically designed for enterprise marketers.
New SalesPredict solution uses predictive analytics to predict customer churn.
New capabilities are added to Pega 7 to increase productivity and deepen engagement.
Accenture Customer Insights Solution combines Pegasystems' multichannel and product underwriting capabilities with Accenture Duck Creek core policy solution in a single technology platform.
Datameer releases a new connector for Tableau Desktop and Tableau Server.
IBM has teamed with Portico Consulting to release a new cloud service for customer experience.
Jacada has joined the Interactive Intelligence Global Alliance Program.
Report automation and sales funnel support added to SutiCRM 7.0.
The acquisition of assets from Quality Software Corporation to bring a cloud-native suite of contact center quality management capabilities to the enterprise.
The integration allows contact center agents to instantly translate customer communications in multiple languages.
BORN Group, Connexus, CrossView, Gorilla Group and Tacit Knowledge offer turnkey hybris Commerce solutions for the SMB market
Upgrades include integrations between customer service and care management to provide single view of all customer interactions.
The deal brings insights from Lithium communities into Dynamcis CRM.
New products help companies monitor and respond to customers across social channels and share insights.
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