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CRM Across the Wire
Gryphon has updated its CRM application for Salesforce with Lightning support.
The Chirpify dashboard links customer loyalty data to social media and chat interactions.
Co-Pilot gives digital marketers real-time content recommendations to improve content performance.
Sysomos display integrates social data from the Sysomos platform with other key business metrics.
Marketers can act on intelligent insights from Xia's continuous analysis of historical and real-time social posts and interactions.
SocialPulse helps organizations share public policy campaigns and engage advocates on social media.
Lithium now integrates with Smartly, Nanigans, Brand Networks, Netbase, and Synthesio.
Dynamics 365 users can now add location sharing technology from Glympse to improve digital customer engagement and back-office operations.
The partnership between Phunware and Lotame will help marketers understand consumer behaviors to target the right audiences across platforms.
Amplify for Selling helps sales reps stay in contact with leads on social media.
FCS Connect now supports cloud deployments for access to systems from anywhere.
Government agencies will now have access to the first cloud contact center solution available directly from a FedRAMP-authorized provider. (Featured on SmartCustomerService.com.)
DialogTech is the first call tracking provider in the Yext App Directory, helping marketers measure the impact of phone calls from online listings.
Nepa will begin providing consumer and Facebook insights to new U.S. clients.
The Unified Data Management Platform brings marketing and advertising technologies together in one system.
The Via 17 release contains major enhancements to Aspect's cloud Customer Engagement Center, including new self-service, interaction management, and workforce optimization capabilities. (Featured on SmartCustomerService.com.)
The Lexalytics eCommerce Industry Pack analyzes customer feedback to identify site challenges and opportunities.
Bidalgo offers AI-based ad automation and consulting services to help marketers buy, manage, and optimize app install campaigns for Snapchat advertising.
Falcon.io's redesigned mobile app also gives users one central location to collaborate and receive post notifications.
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