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CRM Across the Wire
Pega Robotic Automation is now fully unified with Pega CLM and Pega KYC applications for financial institutions.
The Kavi acquisition allows Higher Logic to deliver a collaboration tool for the online community space.
Avaya Enterprise Cloud for BPO, developed with Spoken Communications, addresses the digital transformation needs of contact center outsourcers. (Featured on SmartCustomerService.com.)
Maximizer Services and Trujay Group have launched Maximizer Connect for Gmail.
SeeSupport enables support agents to tap into customers' smartphones to troubleshoot problems and work with customers toward a fix. (Featured on SmartCustomerService.com.)
Information Builders grows its Analytics Accelerator Program with Avnet partnership.
New capabilities have been added to Time and Mileage Tracker, Mobile Forms, Order Management, and Photo Capture.
Boxever OneView and Engage are part of a new product suite targeted at retail and financial services.
Resco now delivers offline mobility to Microsoft Dynamics 365 users via the AppSource.
Marchex launches Omnichannel Analytics Cloud for a complete view of customer online and offline behavior.
Bigtincan's customers can now leverage the power of AI and machine learning through the Salesforce AppExchange.
New integration with Zapier simplifies the process of rewarding customer and employee behaviors.
Melissa Data has expanded its global phone verification capabilities with caller ID and alerts on the status of mobile numbers.
Users can create surveys once and deploy them across multiple channels.
Joint solution offers journey mapping based on qualitative research and quantitative analysis.
CallVU's customers can now benefit from omnichannel customer journeys that integrate digital and voice interactions to a branch-like experiences.
Delighted's new application lets users collect NPS data via the Web and text messaging.
This addition to Hootsuite's social marketing platform will enable organizations to maximize paid, owned, and earned content.
Enterprise edition now features API capabilities and document generation from unlimited external data sources.
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