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CRM Across the Wire
Freshworks' Freshchat is a customer messaging platform for sales and support teams.
Looker 5 offers dozens of new features and capabilities for smoother data interaction.
The latest release offers omnichannel journey management, analytics-based routing, and unified workforce optimization.
Costello's B2B sales software aligns sales reps, managers, and VPs together to create consistent sales processes.
Marketers can configure and automatically deploy timely, relevant email based on customers' actions or external factors.
Confirmit taps Infobip to provide a mobile interface for SMS surveys.
Augment comes out of stealth mode with a chatbot for customer service.
The AI-driven Evabot virtual gifting assistant comes out of beta.
New account-based marketing capabilities facilitate deeper engagement within accounts.
Context Mobile adds real-time in-app activity to support agents' dashboards powered through AI. (Featured on SmartCustomerService.com.)
The app offers on-device conversational AI, avatar lip-sync, embedded text-to-speech, and a fusion of face and voice biometric authentication. (Featured on SmartCustomerService.com.)
Optimove's AI and machine learning platform will help financial services firms close the customer loyalty gap.
Through the integration of Hootsuite and ReviewTrackers, companies can better manage online reputation and social media.
Partner integration brings 4C's TV and social media activation into Mediaocean's cross-media management platform.
Nimble's Microsoft Outlook Add-In delivers social relationship business insights within the Outlook email platform.
The B2B commerce platform adds enhancements to simplify product attribution and improve the look and feel.
SSI Suite helps companies create their own market research tools.
New services are now available to Facebook advertisers within the Creative Marketplace.
Platform helps companies analyze consumer behavior and marketing performance across channels and devices in real time.
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