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CRM Across the Wire
Vision extends the power of the Salesforce Wave analytics platform to provide insight into customer communications from any device.
Marketers can now collect, curate, and publish user-generated content from social networks into any digital experience created with Adobe Experience Manager.
Vision-e's updates to eMapping geolocation app are designed to help increase sales productivity.
TeamSupport's Private Cloud will help companies meet regulatory and hosting requirements.
HubSpot also announced significant sales and marketing platform updates.
Retailers can use Bluecore Live Segments to reshape email marketing programs around automated segmentation and personalization.
The integration provides one platform for social media management and analytics.
Application upgrades include a consolidated knowledgebase, omnichannel capabilities, and added routing functionality.
The partnership will provide consumer goods companies with a single system for trade and marketing operations.
Confirmit's Location and Beacon Triggering lets businesses harness context-rich, in-the-moment feedback.
inContact's customers can now create and track customer experiences through Agent for Salesforce.
Pega Customer Decision Hub adds contextual intelligence to marketing, sales, and service interactions and channels.
Act-On Software has released an enterprise version of its marketing automation platform.
Frontline Selling will leverage LiveHive's engagement analytics for optimized, personalized customer engagement.
Bright Pattern has added the WeChat social messenger to its omnichannel call center platform. (Featured on SmartCustomerService.com.)
New feature logs inbound calls just like outbound ones.
Roambi has brought its PulseKPI Dashboard to iPhone, Android, and Windows 10 users.
The customer feedback and text analytics tool expands globally.
Contact Solutions and NexxPhase together will deliver customer experience enhancements and agent efficiency improvements.
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