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CRM Across the Wire
Users of Matrix Solutions' Monarch media ad sales platform can now view, forecast, and report on local and national advertising data in one system.
Updates enable salespeople to monitor their learning paths, while coaching features provide more flexibility for managers.
New features include a Drop-and-Drag Master Planning Console and Demand and Capacity Forecasting Dashboard.
Coveo for Microsoft Dynamics 365 brings any content ecosystem securely into Dynamics to personalize digital interactions.
Bigtincan and BPM Works will jointly offer digital content solutions to Bigtincan Hub customers.
The alliance between Bizable and Allocadia helps joint customers develop the ROI of marketing spend.
Forty 7 Ronin and GM Voices are providing IVR optimization services for their joint customers. (Featured on SmartCustomerService.com.)
Seneca's Romulus is a constituent services platform built just for government workers.
Solution enables companies to move video advertising to the digital video channel.
Verint's growing line of SMB-specific solutions now includes recording, quality management, and workforce optimization solutions. (Featured on SmartCustomerService.com.)
Monetate's React capabilities allow marketers to create highly personalized user experiences on both web and mobile platforms.
Bloomfire's Chrome Extension helps employees search for knowledge and insights without requiring them to switch apps.
Coveo has brought its search, analytics, and recommendations products to the Elasticsearch open-source index.
Integrations with NICE Nexidia Analytics, NICE AIR and Engage, and NICE inContact CXone cloud platform unify direct and indirect customer feedback with behavioral and operational data.
Release 4.4 for InsiteCommerce provides new capabilities for product, list management, search, and guest checkout.
InsideView users can now append and enrich CRM account records for more precise targeting.
Reltio Cloud 2018.1 integrates enterprise data organization, advanced analytics, machine learning, and intelligent data-driven business applications at petabyte-scale.
Really Simple Systems is building in capabilities to help companies manage customer consent in advance of the European Union's new privacy laws.
The partnership will infuse AI-driven next-best content across B2B customer journeys.
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