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CRM Across the Wire
PRC 3 of CCE Version 9 empowers agents with blended predictive dialing in an omnichannel universal queue.
The platform uses real big data insights to make cross-sell/upsell recommendations.
CCDR touts click-to-call as a direct-response marketing tool.
Teradata Digital Marketing Center is a single platform that redefines personalization and ignites how brands engage consumers through individualized insights.
Stitch brings talent and mobile personal assistant technologies to SugarCRM.
Partnership brings together Lattice's predictive analysis with Profound's business intelligence to help companies better predict buying patterns.
PowerWebForm enhancement allows Web form data to sync directly to GoToMeeting
Inaugural partners provide integrated cloud applications that expand the Five9 solution.
Invoca adds Google AdWords integration to connect calls and clicks across devices and channels.
Noble expands the functionality of its Maestro contact center manager portal.
Sprinklr's Content Lifecycle Management Suite is a seamless, secure, and integrated content marketing solution.
Consumers Union has started a campaign demanding that phone companies offer free call-blocking solutions to customers.
Connectors for Microsoft Dynamics CRM, Oracle Knowledge, Lithium, YouTube help customer support organizations scale call center operations and increase case deflection
SAP will enhance SAP hybris Marketing with telco-specific contextual marketing.
Data scientists launch PerfectLeads, a tool for identifying business prospects using artificial intelligence and big data.
Sprinklr now offers fully integrated social relationship management across third-party channels and brand Web sites.
The two firms will partner to deliver PaaS business intelligence and big data analytics solution for Amazon Web Services.
Adaptiv.io offers integrations with Google Analytics, Adobe Analytics, Localytics, Kahuna, and MixPanel.
Jive's external community solution enables companies to captivate and nurture key audiences; broadens integration with Marketo.
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