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CRM Across the Wire
Hive9's new automated journey mapping solution is part of its Optimize marketing suite.
A new deal with Strategic Products and Services will extend Calabrio's contact center offerings to new markets. (Featured on SmartCustomerService.com.)
Expert Seller, created on Box Platform, provides analytics-based information for marketers and sales people.
With the acquisition of Renzu, SurveyMonkey can now offer key mobile app metrics.
The acquisition of Carnival.io enhances Sailthru's marketing automation and personalization capabilities.
The Partnership between SparkPost and Boomtrain enables email personalization.
Kahuna Locales enables marketers to personalize content to customers' preferred languages or locations.
Smartling will integrate Jargon's mobile in-context translation into its Global Fluency Platform to enable instant, over-the-air localization of mobile applications.
ClientLoyalty's Supplier Performance Management and Client Success Management platforms are analytics-driven.
QuickStart for Colleague adds to a growing library of college and university enrollment management and student retention offerings.
The launch of Channel API includes initial integration partnerships with social monitoring and analytics solutions providers Synthesio and Brandwatch. (Featured on SmartCustomerService.com.)
Website-as-a-Channel self-service allows businesses to deliver fast, frictionless, and engaging customer interactions.
The Customer Advocacy Manager platform helps companies identify and promote their most loyal customers and turn them into brand advocates.
Conversion Logic will provide cross-channel analytics for Rise Interactive's attribution practice.
Enhanced address verification helps StratusLIVE clients verify, complete, correct, and standardize address data directly in StratusLIVE for Fundraisers.
Companies can use Office 365 Groups with Zendesk to engage teams to help resolve customer issues.
Swrve is bringing its Mobile Engagement Platform to the Microsoft Windows 10 community.
The acquisition of Postano lets Sprinklr customers create visualizations to go along with their social listening.
With the partnership between Nexmo and AppShark, users can now communicate via SMS from within Salesforce.com.
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