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CRM Across the Wire
The launch of Channel API includes initial integration partnerships with social monitoring and analytics solutions providers Synthesio and Brandwatch. (Featured on SmartCustomerService.com.)
Website-as-a-Channel self-service allows businesses to deliver fast, frictionless, and engaging customer interactions.
The Customer Advocacy Manager platform helps companies identify and promote their most loyal customers and turn them into brand advocates.
Conversion Logic will provide cross-channel analytics for Rise Interactive's attribution practice.
Enhanced address verification helps StratusLIVE clients verify, complete, correct, and standardize address data directly in StratusLIVE for Fundraisers.
Companies can use Office 365 Groups with Zendesk to engage teams to help resolve customer issues.
Swrve is bringing its Mobile Engagement Platform to the Microsoft Windows 10 community.
The acquisition of Postano lets Sprinklr customers create visualizations to go along with their social listening.
With the partnership between Nexmo and AppShark, users can now communicate via SMS from within Salesforce.com.
Gryphon's Dialing Application ensures compliance with existing sales and marketing call regulations.
The Virtual Observer workforce optimization solution is now integrated with Zendesk's ticketing, voice, social media, and chat features. (Featured on SmartCustomerService.com.)
EverString brings artificial intelligence-powered predictive marketing to Microsoft Dynamics CRM.
Single Customer View links customer data across systems of records, interactions, and big data insights.
PossibleNOW's integration with Velocify enhances compliance protections for sales acceleration.
QA in the Cloud is a secure automated testing framework for customer-facing documents.
The alliance brings seamless integration between Icertis Contract Management platform and Microsoft Dynamics.
AdTheorent's integration with Placed helps companies identify and target specific customers likely to visit their stores.
ConnectAndSell PredictivePursuit brings greater efficiency to account-based marketing and sales.
The latest version of ClearSlide for Outlook auto-logs engagement activity to Salesforce.com and Microsoft Dynamics.
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