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CRM Across the Wire
Heywire's text messaging platform for sales and customer service is now available on the Salesforce.com AppExchange.
Avaya launched the Avaya Midmarket Cloud, containing the Powered by Avaya IP Office and OnAvaya-Google Cloud Platform solutions. (Featured on SmartCustomerService.com.)
Fuzzy Logix's flagship data analytics product, DB Lytix, is now available on Teradata Cloud.
The Platinum Partner designation recognizes the growth of SpringCM apps in the Salesforce.com ecosystem.
NICE's latest VOC solution maps emotional expression to observed behaviors. (Featured on SmartCustomerService.com.)
Jive for Customer Engagement is part of a larger update to many of Jive's internal and external collaboration tools.
Badgeville's MotivationMetrics platform unlocks insights in gamification, performance, and recognition.
The startup offers a seal that lets consumers identify and engage with brands through email.
Gravy's TruReach helps companies target predictive audiences by interests and passions, based on real-world local behaviors.
Bloomfire SE helps sales and marketing teams align the right content with the right prospect in the sales cycle.
New mobile-friendly platform delivers seamless customer insights to organizations.
SelfieMark is a unified mobile app to simplify and unify photo sharing and polling for instant engagement and feedback.
The integration between CSI and Clarity Connect brings complete workforce optimization capabilities for contact centers using Skype for Business. (Featured on SmartCustomerService.com.)
IOVOX's call tracking will deliver insight to Cobweb's small business customers.
StreamSend Insights can help businesses send email based on actual Web site or shopping behavior.
The Webfortis acqusition strengthens Avtex's CRM capabilities.
SpringCM's Track It mobile app provides actionable insight into the status of contracts to forecast when deals will close.
The partnership will allow Merkle to leverage Tapad'sd Device Graph as part of its MerkleOne marketing suite.
New features help companies manage outbound campaigns.
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