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CRM Across the Wire
Social Suite unifies social media management, online reviews and customer surveys in a single platform.
Mindmatrix's sales and channel enablement platform will now support electronic signatures.
With Tellwise Salesflows, sales teams can create communication workflows that combine email, calling, and social media.
Executive Overview Dashboard is added to Marchex Speech Analytics to help companies identify, convert, and retain customers with AI and machine learning. (Featured on SmartCustomerService.com.)
Monet WFM for Salesforce.com links with Service Cloud or Sales Cloud to create a unified platform supporting multiple channels
Highspot Everywhere integration delivers pitch capabilities and analytics within SalesLoft.
Omnichannel speech analytics is now enabled on Voxbone's voice platform through APIs and a web portal. (Featured on SmartCustomerService.com.)
Bandwidth's Enterprise Application-to-Person Messaging provides an alternative to short-code SMS.
The offering is a cloud-native platform for larger contact centers. (Featured on SmartCustomerService.com.)
New dashboards feature AI-driven recommendations that help customer-facing employees understand and perform next best actions based on sales event triggers and project management milestones.
The signing brings together Salesforce.com's Marketing and Commerce Clouds and Quip with Dropbox's collaboration platform.
Companies can make sense of unstructured, explicit customer data with Insights.
In-app automation allows companies to instantly engage app users in-session and in-context to advance customer lifecycle and marketing goals.
GetResponse's customizable workflow templates simplify marketing automation for small businesses in ready-made scenarios.
RingCentral's Collaborative Contact Center combines intelligent bots and team collaboration. (Featured on SmartCustomerService.com.)
Additions include iQ Directory,a single-system-of-record for all experience data, Predict iQ, which adds advanced prediction capabilities, and Certified XM Solutions, which add pre-packaged projects and programs with expert content, workflow, and automation.
The global artificial intelligence market is expected to reach $190.6 billion; growth in big data and virtual assistants is a major driver.
Velocify LeadManager SMS integrates mobile communications into a central lead management solution.
Aspect AI Assistant Suite combines voice, digital channels, and artificial intelligence. (Featured on SmartCustomerService.com.)
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