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Social Suite unifies social media management, online reviews and customer surveys in a single platform.
CRM Across the Wire,
Posted 14 Mar 2018
Mindmatrix's sales and channel enablement platform will now support electronic signatures.
CRM Across the Wire,
Posted 14 Mar 2018
With Tellwise Salesflows, sales teams can create communication workflows that combine email, calling, and social media.
CRM Across the Wire,
Posted 13 Mar 2018
Executive Overview Dashboard is added to Marchex Speech Analytics to help companies identify, convert, and retain customers with AI and machine learning. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 13 Mar 2018
Monet WFM for Salesforce.com links with Service Cloud or Sales Cloud to create a unified platform supporting multiple channels
CRM Across the Wire,
Posted 13 Mar 2018
Highspot Everywhere integration delivers pitch capabilities and analytics within SalesLoft.
CRM Across the Wire,
Posted 13 Mar 2018
Omnichannel speech analytics is now enabled on Voxbone's voice platform through APIs and a web portal. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 13 Mar 2018
Bandwidth's Enterprise Application-to-Person Messaging provides an alternative to short-code SMS.
CRM Across the Wire,
Posted 13 Mar 2018
The offering is a cloud-native platform for larger contact centers. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 12 Mar 2018
New dashboards feature AI-driven recommendations that help customer-facing employees understand and perform next best actions based on sales event triggers and project management milestones.
CRM Across the Wire,
Posted 09 Mar 2018
The signing brings together Salesforce.com's Marketing and Commerce Clouds and Quip with Dropbox's collaboration platform.
CRM Across the Wire,
Posted 09 Mar 2018
Companies can make sense of unstructured, explicit customer data with Insights.
CRM Across the Wire,
Posted 08 Mar 2018
In-app automation allows companies to instantly engage app users in-session and in-context to advance customer lifecycle and marketing goals.
CRM Across the Wire,
Posted 08 Mar 2018
GetResponse's customizable workflow templates simplify marketing automation for small businesses in ready-made scenarios.
CRM Across the Wire,
Posted 08 Mar 2018
RingCentral's Collaborative Contact Center combines intelligent bots and team collaboration. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 08 Mar 2018
Additions include iQ Directory,a single-system-of-record for all experience data, Predict iQ, which adds advanced prediction capabilities, and Certified XM Solutions, which add pre-packaged projects and programs with expert content, workflow, and automation.
CRM Across the Wire,
Posted 08 Mar 2018
The global artificial intelligence market is expected to reach $190.6 billion; growth in big data and virtual assistants is a major driver.
CRM Across the Wire,
Posted 08 Mar 2018
Velocify LeadManager SMS integrates mobile communications into a central lead management solution.
CRM Across the Wire,
Posted 07 Mar 2018
Aspect AI Assistant Suite combines voice, digital channels, and artificial intelligence. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 07 Mar 2018
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