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CRM Across the Wire
RainKing now delivers greater intelligence and a redesigned user interface.
Seamless data verification and geocoding are working to prevent customer fraud in real time.
eMarketer Benchmarks provides a dashboard for performance metrics across digital channels.
LiveOps Skill Builder helps companies hire and train customer service representatives.
West has unveiled Visual Voice for customer self-service with audio-visual integration. (Featured on SmartCustomerService.com.)
OneSpot's technology platform helps marketers deliver one-to-one personalized email.
TopRung gamification adds a little friendly competition to the sales process.
Bluecore's Audience Insights uncovers new tevenue opportunities and validates current marketing strategies.
Zoho Sign integrates with Zoho CRM and other business apps.
The latest release of CafeX Live Assist for Microsoft Dynamics 365 supports chatbot-to-agent escalation, mobile customer service, and agent productivity enhancements. (Featured on SmartCustomerService.com.)
By partnering with Act-On, Simpleview is expanding its product portfolio with marketing automation.
The partnership will help companies understand marketing performance and audience attributes.
With the latest iteration of Adjust's attribution technology, mobile marketers can now customize campaign attribution windows, types, and view through times.
Free Nimble add-in delivers contact and company background details to Office 365.
Infor Concierge delivers access to rich, personalized, actionable information and unifies customer touchpoints in a single portal.
The Command Center helps marketers, sales, and product leaders with a benchmark library of more than 750 metrics
LinkedIn Sales Navigator for Infor CRM helps deliver customer relational insights.
New integrations help marketers acquire and retain more of their best customers.
New version features machine learning, AI integration, predictive analytics, custom data connectors, enhanced color palettes, and more.
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