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CRM Across the Wire
The sheer volume of messaging app users provides unlimited potential for chatbots, finds Strategy Analytics.
With Google Places API, BirdEye combines accurate business information, authentic reviews, and maps so businesses can be discovered in local search.
Vendasta Customer Voice helps companies gather and act on customer feedback.
Intelligent connectors from SnapLogic bring all marketing data together in Adobe Cloud Platform.
Calabrio ONE with Sentiment Analysis helps companies capture and interpret customer insights. (Featured on SmartCustomerService.com.)
New capabilities help marketing, sales, and customer support teams deliver a wide range of personalized customer experiences via video.
Conversocial now supports WeChat as a customer interaction channel. (Featured on SmartCustomerService.com.)
In Creator 5, Zoho has added mobile app creation.
Web Forms for Freshsales enable sales teams to create, customize, and deploy web forms on websites and start collecting lead information instantly.
Wipro has added Adobe XD to its Digital Experience Platform (DXP).
The integration will unlock enhanced revenue attribution to customers' investments in UX and in-page content.
Conga adds process workflow automation to its suite of document automation products.
Swiftpage's Act! Premium Plus lets SMBs adapt their CRM systems to meet their unique needs.
Showpad's Shared Spaces lets sales teams build tailored websites for each prospect.
New and enhanced integrations with Adobe Analytics Cloud and Adobe Marketing Cloud enable digital marketers to use call analytics to personalize customer experiences.
Calabrio ONE with Sentiment Analysis helps companies capture and interpret customer insights. (Featured on SmartCustomerService.com.)
Impartner's Spring 18 release helps make content management a self-service solution.
Punchh Acquire helps marketers turn first-time restaurant patrons into return customers.
Through its LinkedIn integration, Metadata delivers A.I. capabilities for ad campaigns on LinkedIn.
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