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CRM Across the Wire
The partnership will allow marketers more insight into cross-device performance.
Portfolio Pathing helps marketers gain deeper customer understanding and create more targeted campaigns.
Partnership adds Yext's Digital Knowledge Management platform to ShopKeep POS, helping businesses manage their online information.
The merger and acquisition will help companies maintain regulatory compliance while communicating with customers.
Freshworks' Mint update simplifies the user experience for customers and agents.
Tact.ai now offers a single pane of glass for sellers with LinkedIn Sales Navigator Application Platform integration.
With Reputation.com's Business Listings solution, companies retain ownership of their online reputation and listings data.
Zoho Social for Agencies helps digital agencies manage the social accounts of their clients.
Oracle Validated Integration offers Oracle customers access to clean, accurate address and contact data.
Vainu's data platform is now linked to the Salesforce Sales Cloud to keep prospect information current.
The global customer experience management market is projected to be worth $16.91 billion in five years.
Vendasta has revealed a new design and improved functionality for Social Marketing.
NICE inContact CXone Agent unifies the agent console to streamline customer and agent experiences. (Featured on SmartCustomerService.com.)
Innovations help users understand customer sentiment and identify root causes. (Featured on SmartCustomerService.com.)
Seismic's latest update allows sales and marketing teams to power content collaboration with Salesforce opportunity data, streamlining content collection, revisions and feedback.
Melissa's Personator World enables real-time indentity verification in global banking.
Medallia uses machine learning to surface themes and topics from customer feedback.
Nimble Contact unifies business contacts into a single, shared-relationship system of record.
Nuance's social media tool enables companies to unify customer service across omnichannel platforms. (Featured on SmartCustomerService.com.)
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