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Zenylitics will incorporate CallMiner Eureka speech analytics with its extensive contact center and speech analytics products into a full-service quality assurance offering. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 25 Jul 2017
TechTarget adds Oracle Eloqua, Salesforce Pardot, Hubspot, and Integrate to its marketing automation integration partners list.
CRM Across the Wire,
Posted 21 Jul 2017
The acquisition positions Freshworks to help businesses build and deploy bots.
CRM Across the Wire,
Posted 21 Jul 2017
Marketers can now access Kinetic Reveal data via LiveRamp IdentityLink on more than 500 platforms.
CRM Across the Wire,
Posted 20 Jul 2017
LookBookHQ Explore allows B2B marketers to aggregate and deliver more relevant content per click at scale.
CRM Across the Wire,
Posted 20 Jul 2017
Marchex Audience Targeting uses call data to identify high-intent audiences for custom retargeting campaigns.
CRM Across the Wire,
Posted 20 Jul 2017
SmartSoft's Email Verification REST API ensures the accuracy of all collected email addresses.
CRM Across the Wire,
Posted 19 Jul 2017
Campaign Monitor Insights provides a detailed view into email marketing performance, growth, and engagement.
CRM Across the Wire,
Posted 19 Jul 2017
LiveRamp IdentityLink for Publishers expands access to people-based marketing.
CRM Across the Wire,
Posted 19 Jul 2017
RainKing now delivers greater intelligence and a redesigned user interface.
CRM Across the Wire,
Posted 19 Jul 2017
Seamless data verification and geocoding are working to prevent customer fraud in real time.
CRM Across the Wire,
Posted 18 Jul 2017
eMarketer Benchmarks provides a dashboard for performance metrics across digital channels.
CRM Across the Wire,
Posted 18 Jul 2017
LiveOps Skill Builder helps companies hire and train customer service representatives.
CRM Across the Wire,
Posted 18 Jul 2017
West has unveiled Visual Voice for customer self-service with audio-visual integration. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 17 Jul 2017
OneSpot's technology platform helps marketers deliver one-to-one personalized email.
CRM Across the Wire,
Posted 14 Jul 2017
TopRung gamification adds a little friendly competition to the sales process.
CRM Across the Wire,
Posted 13 Jul 2017
Bluecore's Audience Insights uncovers new tevenue opportunities and validates current marketing strategies.
CRM Across the Wire,
Posted 13 Jul 2017
Zoho Sign integrates with Zoho CRM and other business apps.
CRM Across the Wire,
Posted 13 Jul 2017
The latest release of CafeX Live Assist for Microsoft Dynamics 365 supports chatbot-to-agent escalation, mobile customer service, and agent productivity enhancements. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 13 Jul 2017
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