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As part of Sprinklr's social media management platform, Little Bird's technology will help companies gain deeper insights into social media users' connections.
CRM Across the Wire,
Posted 18 Nov 2016
The new retail-specific Zappix Visual IVR offering enhances retailers' voice IVR. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 18 Nov 2016
Social Media Analysis taps into Experian's data services and SpotRight's social media intelligence to help companies understand audiences.
CRM Across the Wire,
Posted 17 Nov 2016
The Kustomer platform unifies customer data in one support platform. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 17 Nov 2016
The integration between Resonate and Adobe Audience Manager provides access to deep consumer insights on first-party audiences.
CRM Across the Wire,
Posted 17 Nov 2016
New strategic partnership combines ServiceSource's global data enablement and implementation services expertise with Gainsight's technology.
CRM Across the Wire,
Posted 17 Nov 2016
The joint development efforts between SAP and Accenture are expected to help utilities sell new revenue-generating products and engage with customers through multiple channels.
CRM Across the Wire,
Posted 17 Nov 2016
Precision Dialogue's Marketing Hub leverages marketing cloud platforms to create localized, multi-channel messaging in three simple steps.
CRM Across the Wire,
Posted 16 Nov 2016
The acquisition of OpinionLab strengthens Verint's voice of the customer and enterprise feedback management solutions portfolio.
CRM Across the Wire,
Posted 16 Nov 2016
The multichannel solution lets service providers offer notification capabilities to their clients.
CRM Across the Wire,
Posted 16 Nov 2016
Evergage Guardian monitors campaign and site data to deliver clear recommendations to marketers.
CRM Across the Wire,
Posted 16 Nov 2016
SDL Marketing Solutions enable companies to adapt, manage, and deliver marketing content to customers around the world.
CRM Across the Wire,
Posted 16 Nov 2016
Brand Epicenter is a website development and content curation tool for marketers.
CRM Across the Wire,
Posted 16 Nov 2016
Confirmit Fast Track is a voice of the customer solution that can be combined with other business systems.
CRM Across the Wire,
Posted 16 Nov 2016
The NICE Uptivity offering is geared specifically for the SMB market, providing an integrated suite of next-generation WFO solutions with critical contact center functions.
CRM Across the Wire,
Posted 16 Nov 2016
Intuitive Address Validation streamlines the customer data entry process.
CRM Across the Wire,
Posted 15 Nov 2016
The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 15 Nov 2016
Extole's advocate marketing application is now live on the Salesforce AppExchange.
CRM Across the Wire,
Posted 14 Nov 2016
New integrations let Salesforce.com CRM users sync their data with more business applications.
CRM Across the Wire,
Posted 14 Nov 2016
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