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CRM Across the Wire
NICE Digital Containment optimizes customer experience and contact center cost-effectiveness by using customer journey analytics to minimize cross-channel transfers. (Featured on SmartCustomerService.com.)
QuickPivot's Scoring Model enables eCommerce and B2C marketers to apply deep customer data and logic to segmentation and targeting.
The partnership allows users of inContact's cloud contact center software to add conversational chatrbot technology. (Featured on SmartCustomerService.com.)
Seismic NewsCenter lauinches as sales reps' resource for news, information, and updates they need before going into a presentation.
Radius users can now integrate across DMPS, Facebook, Google AdWords, and Twitter directly from the Radius Revenue Platform.
The Univerge Blue cloud contact center is based on Enghouse Interactive CCSP and available as part of the unified communication suite from NEC Canada. (Featured on SmartCustomerService.com.)
Skype, Kik, Line, and Viber have been added to LiveWorld's chatbot and live agent conversation management solution.
The new technologies help companies with the design and management of their customer communications over multiple digital channels.
Sitecore has moved its Sitecore Experience Platform and Sitecore Commerce to the Microsoft Azure cloud platform.
Veeva CRM MyInsights delivers tailored insights with data visualizations right in Veeva CRM.
Bright Pattern has launched applications, including screen pop and a chatbot API, on the ServiceNow platform. (Featured on SmartCustomerService.com.)
The collaboration will support research into using natural language processing in business communications.
Integration lets users create advocacy campaigns, improve data accuracy, better engage members, and grow memberships.
SP Marketing Portal lets users track all of their marketing activities in one place.
Agile CRM customers can now make, receive, and log calls with a RingCentral integration.
The integration between ServiceNow and MapAnything brings visual, location-based intelligence to businesses.
The move expands Zendesk's product portfolio for customer communications. (Featured on SmartCustomerService.com.)
Guide delivers collective knowledge and machine learning technology for customer service. (Featured on SmartCustomerService.com.)
LiveEngage for Bots is an enterprise bot management platform. (Featured on SmartCustomerService.com.)
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