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CRM Across the Wire
Hootsuite Impact and Value Realization Services will help companies measure and maximize their social media efforts.
PandaDoc's document automation platform with e-signature is now available on Zoho Marketplace and from within Zoho CRM.
Surefire Local Marketing Cloud is a marketing automation system for local business owners who want a comprehensive overview of their digital marketing presence.
Text message marketing integration helps HubSpot users automatically build SMS marketing lists, capture email leads from text messages, and grow sales with texts.
Through the partnership, PROS's commerce software will be enhanced with cognitive computing for increased personalization.
DataSift Media Strategies API provides marketers with actionable intelligence from social data.
Gong's real-time assistance leverages artificial intelligence and machine learning to help sales professionals spot and respond to issues.
Boxever's Customer Intelligence Cloud helps marketers personalize across channels through integration with Oracle Marketing Cloud.
BirdEye customer surveys let businesses turn customer feedback into customer-driven marketing.
Synthesio updates its social listening tool with interaction data analysis as part of a revamped mention stream and two new interaction widgets.
PandaDoc's document management software is now available as part of bpm'online's CRM platform.
The two companies will offer contact center management and workforce optimization together on Amazon Web Services. (Featured on SmartCustomerService.com.)
NICE Digital Containment optimizes customer experience and contact center cost-effectiveness by using customer journey analytics to minimize cross-channel transfers. (Featured on SmartCustomerService.com.)
QuickPivot's Scoring Model enables eCommerce and B2C marketers to apply deep customer data and logic to segmentation and targeting.
The partnership allows users of inContact's cloud contact center software to add conversational chatrbot technology. (Featured on SmartCustomerService.com.)
Seismic NewsCenter lauinches as sales reps' resource for news, information, and updates they need before going into a presentation.
Radius users can now integrate across DMPS, Facebook, Google AdWords, and Twitter directly from the Radius Revenue Platform.
The Univerge Blue cloud contact center is based on Enghouse Interactive CCSP and available as part of the unified communication suite from NEC Canada. (Featured on SmartCustomerService.com.)
Skype, Kik, Line, and Viber have been added to LiveWorld's chatbot and live agent conversation management solution.
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