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CRM Across the Wire
The latest version of Confirmit's Horizons analytics platform adds new text analytics capabilities. (Featured on SmartCustomerService.com.)
A new agent interface and Skylight feature facilitates interactions between agents and customers. (Featured on SmartCustomerService.com.)
8X8 ContactNow enhances customer experiences for informal and non-traditional contact centers. (Featured on SmartCustomerService.com.)
Taboola has announced native and video advertising integration with The Trade Desk.
Decision Sciences combines data analytics with behavioral science and machine learning to help companies improve their loyalty programs.
[24]7's support for Adobe Cloud Platform - Launch and Standard Data Model enables companies to measure marketing campaigns and integrate chat and virtual agent.
The integration brings unified communications applications directly into Microsoft's latest CRM platform. (Featured on SmartCustomerService.com.)
Optimove has brought AI-powered product and replenishment recommendations to its Customer Marketing Cloud.
The acquisition of Naritiv's analytics solution will enable Hootsuite users to leverage Snapchat in their digital marketing campaigns.
Square videos are better suited to Facebook and Instagram, among other platforms, according to the company and its customers.
New offering uncovers insight from customer channel engagements.
Ytel Beacon lets marketers broadcast with voice messaging and ringless voicemail.
Trumpia Connect is a Salesforce app for sending text messages.
Deals Personalization is a micro-location based in-store tool for mobile marketing to shoppers.
MaxPoint's collaboration with InfoScout lets retailers and suppliers create shopper-level campaign measurement.
ProsperWorks adds cloud communications functionality to its Google-based CRM, allowing sales reps to make, receive and log calls directly within their CRM.
Lotame Onboarding is based on LiveRamp's IdentityLink technology.
The latest version of Consumer Insights Platform empowers retailers and suppliers to transform loyalty program data into actionable insight.
MaxPoint will leverage Adobe Audience Manager for activation of enriched CRM lists.
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