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CRM Across the Wire
Companies to deliver solutions leveraging IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein.
The integration will simplify building and deploying microservices-based commerce tools.
Zendesk brings omnichannel customer support solutions to the Shopify Plus platform.
The integration will allow sophisticated weather triggers to strengthen Jivox IQ Platform with real-time optimization of marketing campaigns.
CTI Adaptor integrates legacy or on-premises telephony and CRM systems for increased engagement visibility. (Featured on SmartCustomerService.com.)
Auto-Zone replaces tag customization/configuration with artificial intelligence-powered automatic recognition.
Companies can use Bizzabo's marketing event management app to offer custom branding and in-app features.
AgilOne Lightning IQ enables marketers to query customer data, comply with privacy regulations, and deliver contextual customer interactions in real time.
NICE's GDPR Compliance Center simplifies the implementation of data governance processes to help contact centers comply the General Data Protection Regulation. (Featured on SmartCustomerService.com.)
Conversion Solution now delivers account and buyer insights through Salesforce, Slack, and LinkedIn Sales Navigator
Goals feature shows small businesses exactly how close they are to making the majority of their customers happy.
The partnership enables businesses to expand customer intelligence from basic contact information.
Cogito Dialog now evaluates behavioral signals and provides live guidance to phone representatives. (Featured on SmartCustomerService.com.)
The name change reflects the company's new digital focus and expanded service offerings. (Featured on SmartCustomerService.com.)
The redesign includes an audit of advertiser accounts to help sales pros sell digital advertising and marketing services.
Go2mobi's Total Control API allows digital marketers to build anything, from workflows to custom DSP platforms.
Dennis Fois will lead the company after serving as CEO at Rant & Rave.
The partnership enables organizations to engage stakeholders and lawmakers in issue advocacy to further their causes.
The call center solutions and location-based workflow providers partner to deliver improved agent use of data-visualization for ServiceNow. (Featured on SmartCustomerService.com.)
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