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CRM Across the Wire
Veeva worked with Microsoft and Intel to bring life sciences companies cloud-based Veeva CRM and CLM on Microsoft Surface Pro and Lenovo ThinkPad Helix devices.
Geo-mapping for Salesforce is now available in Gmail with Cirrus Insight.
Source Metrics allows digital marketers to measure clicks, conversions, and online or in-store sales from their published social content.
The Birst Visualizer incorporates visual discovery, guidance, and recommendations.
Verint has launched a mobile application of its Impact 360 workforce optimization solution.
New Zendesk integrations allow companies to better collect feedback and engage with customers.
The enhanced GL CMU application lets users manage and access call recordings from anywhere in real time.
SAP InfiniteInsight predictive analytics leverages technologies gained in the acquisition of KXEN.
The new release of Kana Enterprise unifies multinational, multilingual customer service across channels.
The LeadSift Self Serve platform analyzes millions of Twitter conversations in real time to find opportunities.
Engagor's Partnership with Winvale makes its social media management platform available on the GSA.
Five9 opens its cloud-based contact center solutions to the Oracle partners network.
vBox 5 is Altitudes next-generation SIP server for contact centers.
The acquisition brings workforce optimization, quality monitoring, and home-based agent monitoring to Genesys Prime offerings.
New mobile app lets companies deep link customers to the optimal landing page for their particular needs.
The iService Chat improvements allow managers to view ongoing conversations in real time and take a variety of actions.
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