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CRM Across the Wire
Cotap's new release enables mobile messaging to anyone in a business network.
Data analytics will aid businesses in identifying untapped potential of IVR and mobile customer care data.
Marketers can now leverage additional email providers for delivery of VisitIQ-enabled links and add marketing automation intelligence to ordinary email.
Real-Time Speech Analytics can provide agents and supervisors immediate feedback during the call. (Featured on SpeechTechMag.com.)
The deal merges Jacada's Visual IVR with Kobil's authentication solution.
The new offering melds Outlook into Salesforce.com
New partnership expands omnichannel capabilities of 8x8's Virtual Contact Center with large-scale social media engagement.
C9 Sales Advisor mines billions of sales observations to drive better deals.
Cloudwords adds support for Oracle Responsys, Oracle Content Marketing, Oracle Web Center Sites, and Web Center Content for global marketing.
New interactive features take SightCall customers beyond Amazon Mayday and Salesforce SOS for Apps.
Self-service features include new, secure sharing for workgroup collaboration.
Salesforce.com Chatter is now integrated into Microsoft Outlook.
The acquisition of CQuotient helps Demandware accelerate data and analytics initiative.
The latest upgrades to Mitel's MiContact Center includes tighter integration with Microsoft Lync.
ClearSlide Follow, ClearSlide Mail, and ClearSlide for Salesforce.com increase sales leader visibility.
Radius Insights lets marketers discover their best customer segments in minutes.
New version of Pipeliner CRM lets users associate one contact to multiple accounts.
The integrations allow businesses to connect B2B advertising and marketing results with sales performance.
The app helps sales people make data-driven decisions.
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