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CRM Across the Wire
Call Design will incorporate Intradiem's intraday management technology into its workforce optimization suite.
MarketMeSuite adds Constant Contact features to its social media marketing platform.
New SurveyMonkey mobile apps let users create, monitor, and analyze surveys from anywhere.
With Expect Labs' MindMeld API, developers can add intelligent contextual search and recommendations to any Web site, app, or device.
New cloud-based outbound calling app improves sales organizations' prospecting efforts, reporting capabilities, and performance.
ShoreTel for Salesforce and ShoreTel Sky for Salesforce, integrating Salesforce.com applications and the ShoreTel phone systems, ShoreTel Workgroups, and ShoreTel Sky Contact Center.
Lead Liaison's Social Append feature allows marketers to integrate relevant information via social networking sites.
The Sales Intelligence Module, part of Matrix's Matrix Premium product, offers a 360-degree view of the sales organization.
Vocalcom Mobile connects customers with self-service and customer support through their mobile devices.
The integration of RingLead to Gmail automatically adds contact information to sales and leads in Salesforce.
Oracle Eloqua for Life Sciences is the lastest in Oracle's Marketing Cloud solutions portfolio.
Voice Inbound Contact Center is part of Alcatel-Lucent's new cloud-based enterprise offerings.
Customer service and IT support staff now can connect to a customer screen from within a Zendesk ticket via TeamViewer.
New MiContact Center 7.0 features new mobile chat and multichannel self-service options.
Advances in the Enghouse cloud contact center product provide greater resiliency, flexibility and integration capabilities.
SAS In-Memory Statistics for Hadoop will speed big data analytics.
New Wealthbox CRM app lets users see clients' social activity and communicate with them from within the app.
The Bulldog Gameplan solution automatically creates marketing plans.
The Razorsight predictive analytics app is geared toward the media and communications industries.
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