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CRM Across the Wire
RTC Client is a customizable, WebRTC-based contact center client solution.
Sailthru Sightlines provides automated consumer predictions to e-commerce and media brands.
The latest version of Pega Customer Service empowers large service organizations to better engage customers, simplify the employee experience, and change as their business evolves.
WDS Virtual Agent learns from its human colleagues to deliver a better digital customer care experience.
OneReview simplifies content localization review and speeds up international go-to-market timelines.
New services help organizations to find, store, and analyze data.
U.S.-based research consultancy Brand Keys joins Canadian marketing firm's growing Collective.
Clarabridge activates the voice of the customer for holistic customer experience programs.
New feature includes real-time calendar data, time zone adjustment and campaign integration.
The Social Health Index evaluates brands' social marketing performance across platforms.
Quarterly upgrades strengthen integration with Google and Microsoft, and introduces new mobile and design enhancements enabling employees, customers and partners to work better together
Pegasystems' acquisition of its Turkish partner establishes a formal Pega presence in Turkey.
Logi pairs Logi Info with Pivotal's Big Data Suite.
Bpm'online's newest salesforce automation product is part of a larger platform upgrade.
New Qualtrics Vocalize platform is a voice of customer solution that collects data from many sources.
New mobile app delivers organic revenue growth opportunities to sales people.
The enhancements to RevBase for Mobile streamline marketers' support for sales teams.
Cotap's new release enables mobile messaging to anyone in a business network.
Data analytics will aid businesses in identifying untapped potential of IVR and mobile customer care data.
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