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CRM Across the Wire
ISG's new Cloud Solutions Practice will help clients develop a cloud-first strategy and navigate the complexities of cloud sourcing.
The integration extends Telmetrics Call Attribution Suite and incorporates calls for campaign optimization.
The partnership delivers cloud contact center, workforce optimization, and network connectivity solutions.
Junxure Cloud 2.0 brings powerful API capabilities and key user experience enhancements.
Integrations bring more customer data to SAP's hybris Marketing solution.
Customer insight and sharing tools are at the heart of the new Satmetrix NPX.
Elisa Steele takes the helm as president and CEO of the social software company.
Big data apps, powered by the Teradata Aster AppCenter, simplify, accelerate, and extend the use of big data analytics.
WalkMe introduces new design, contextual guidance, and engagement features.
Expansion of V-Person with SMS expand the use of existing content through another popular channel.
Insurance professionals are the first vertical to expand referral business via the new KnownCircle platform.
Customer Care Portal arms service reps with more data about customers.
Experience Hub brings diverse customer stories together to drive action across the enterprise.
The latest Hosted Call Center Solution offers an improved user interface.
The collaboration combines Vocalcom's expertise in contact center software with Google's expertise in Web applications.
The use of online channels for customer service are leading to greater satisfaction across the wireless industry.
Attivio 4.3 helps firms build, deploy, and manage highly strategic search and analytics applications.
Jacada Ticket Guidance adds guidance and workflow within Zendesk.
Comprehensive big data solution compiles real-time and historical data on communications
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