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Get your sales back on track by recognizing the pitfalls—and avoiding them.
Here's why predictive analytics may be the missing link in your CRM data.
They're plugged in and have plenty of choices. How do you reach them? Personalize.
Consumer trends give small and midsized businesses new tools to drive better customer service. (Featured on SmartCustomerService.com.)
Don't just assume that you know what your customers want or need; ask them. (Featured on SmartCustomerService.com.)
Consumers want fast and personal responses when reaching out via email with questions or concerns. (Featured on SmartCustomerService.com.)
With contact center metrics, it's time to look beyond the phone call and into the digital customer experience. (Featured on SmartCustomerService.com.)
Your brand, and your customers, deserve more than lip service.
Misplaced documents, tedious drafting, and lack of visibility can bog down contracts—and your sale pipeline.
Don't make customers break the frame of their experiences to reach a customer service rep. (Featured on SmartCustomerService.com.)
There's no time like the present to shorten your response time and improve customer connections.
Managers need to overcome human factors, such as structural, cultural, hierarchical, and individual barriers, to make their contact centers excel. (Featured on SmartCustomerService.com.)
People are your top resource—so have them focus on engaging in person.
Providing the right customer service experience starts with hiring and involves training and listening to and acting on customer feedback. (Featured on SmartCustomerService.com.))
To satisfy today's hyper-connected consumer, you need a holistic approach.
Your customers are already fluent, so it's time you begin using the new language of digital commerce.
Live agents aren't going away—in fact, they're needed more than ever before.
Technology is the key to staying on top of today's marketing trends.
Social media offers organizations a world of customer insights and performance improvement opportunities. However, a misguided strategy is enough to turn it all into failure. (Featured on SmartCustomerService.com.)
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