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Five components of a better customer engagement system.
Modern HCM technology improves employee experiences, productivity, engagement, and retention. (Featured on SmartCustomerService.com.)
Knowledge management and analytics are also projected to garner high adoption rates. (Featured on SmartCustomerService.com.)
Focus on the right channels to grow revenue and satisfy customers.
This simply explained metric may not be as simple as it seems.
Online merchants must balance protecting customers with giving them what they want.
Companies need to bridge the technology disconnect.
Find your true purchase influencers.
Simple steps to use postholiday returns as a customer service opportunity.
Is CRM in the crosshairs of the service and professional industries? (Featured on SmartCustomerService.com.)
Harness reps' drive to win by teaching skills for improvement.
OEM/retailer collaborations may be the key to cutting losses and satisfying customers.
Used correctly, this medium can pay off big for your business.
Keep culture in mind when translating brand materials.
Build meaningful consumer connections with superior overall experiences.
Savvy carriers have developed ways to transform call centers from resource hogs into profit centers, all without gouging customers. (Featured on SmartCustomerService.com.)
Underestimating the importance of customer service in a B2B setting is one of the gravest mistakes, and one that is made far too often. (Featured on SmartCustomerService.com.)
Keep your company from falling short of success.
Close more sales by getting every sales rep on the same page.
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