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Viewpoints
Merging traditional and new access technologies for streamlined success.
7 tips to cure what ails you.
MasterCard's strategic transformation to drive differentiation.
New end-user monitors analyze the user experience in real-time.
Why? Because 274 million people use some form of social networking.
Now available as a Web 2.0 service, millions can finally deploy it.
It's the only way to build customer experiences that resonate.
5 best practices to help you get there.
The cause and the cure.
User-friendly visuals provide customers with a way to manage all their data.
A single bad contact center experience can have an exponential ripple effect.
It should do more than deliver information -- it should enable action.
Equip your contact center agents with the tools they need.
A hub provides an ideal way to manage data within a services-oriented architecture.
Software-as-a-service solutions are now available for the industry's complex applications.
Linking CRM to CM may be the key to pleasing information-hungry buyers.
Lessons for the corporate world.
Blend technical expertise with customer knowledge to drive business outcomes.
Beware the "cut prices" first line of defense.
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