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Vendors need to help ensure their clients are poised to succeed, both before and after a deployment.
Today's demanding customers value meaningful relationships over off-the-cuff-links salesmanship.
These tools are way more effective when they work together.
Your employees are also consumers, and they care about the track record of their company's vendors.
Open the road to self-service with customer communities.
Stay ahead of the pack by keeping your customers happy.
Providing your customers with a consistent, tailored experience across all channels should be among your company's top business goals.
User empowerment will be a big theme as CRM users compare their experiences with personal and business technology.
With channels, interactions, and data proliferating, CRM strategies and tools are still key to superior customer experience.
Understanding data, anticipating behavior, and evaluating progress can help stores get the most out of the shopping season.
Your business intelligence needs to be able to keep pace with today's customers and data—or your business could get left behind.
Getting all of your technologies and channels to operate together is the way to ensure customer happiness.
In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels—phone, mobile, text, and Web—which translates into customer retention and higher sales.
To truly understand customer feedback, you need to ask an important question: "Why?" The only way to do that: follow up.
Mucical tastes aside, companies' on-hold choices say a lot about their attention to demographic details. (Featured on SmartCustomerService.com.)
Customers who are digital natives require agents with skills that go beyond the phone. Finding them is a challenge, but it can be done. (Featured on SmartCustomerService.com.)
Mass personalization at scale is possible with the Internet of Things. (Featuredon SmartCustomerService.com.)
These tips might help ensure better performance out of your customer service agents. (Featured on SmartCustomerService.com.)
Here's a list of what you should...and shouldn't...do to get and keep my business. (Featured on SmartCustomerService.com.)
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