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Complying with EU security guidelines now can help build customer trust—and give you a leg up on competitors.
Focusing on numbers and processes is important, but don't forget to cultivate your talent.
Making the transition to omnichannel means that retailers need to get their back-end processes in order.
To create the experiences your customers want, look at your business through their eyes and focus on possibilities—not limits.
Companies that want to conquer the global market have to focus on creating personalized experiences for customers—worldwide.
Cloud-based SaaS solutions offer some great benefits, but be careful. Getting trapped in a proprietary cloud solution can lead to a loss of control—of your data, your security, and maybe even your career.
Accurate forecasting is critical for your business, so here's how to get your sales pipeline regularly (and honestly) updated.
Customer service may be getting better, but customers are also less forgiving of bad service. Here's what not to do.
Retail brands are "Tinderizing" to bring the browsing experience online, but be wary of sacrificing the customer-brand relationship.
Contract lifecycle management software isn't only helping legal—the sales department gets a boost as well.
Your customers want a frictionless experience, and you want to retain them as customers. Here's how to keep both parties happy.
Churn for apps is high, but vendors can earn loyalty by making support a top priority.
When customers start on digital channels for customer service, they'd prefer to stay in those channels throughout their interactions. (Featured on SmartCustomerService.com.)
When customers start on digital channels for customer service, they'd prefer to stay in those channels throughout their interactions. (Featured on SmartCustomerService.com.)
Context is just as important as content when keeping track of what customers have to say on social media. (Featured on SmartCustomerService.com.)
Tips for creating an engaged workforce that will ultimately lead to happier customers. (Featured on SmartCustomerService.com.)
Companies need to transform their field service offerings with a new menu of advanced options. (Featured on SmartCustomerService.com.)
Using social media as a customer service tool, companies can expect huge revenue increases. (Featured on SmartCustomerService.com.)
Forget "Always be closing." Now the name of the game is "Always be listening."
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