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Three steps to driving repeat business.
Make the most of consumer-generated content.
Multiple channels transfer pricing decisions from retailers' to consumers' hands.
Figure out what your customers want.
For a consumer-centric relationship, consider crowdsourcing.
Take your campaigns to the next level.
Want your business to grow? Give your product away.
Short message service provides key benefits for small and medium businesses.
What smart devices mean for the call center industry.
Customers are less loyal but more valuable.
Don't make these mistakes.
Layering sales apps boosts productivity.
Get the most out of your loyalty program.
Extract, engage, entice.
Improved service, rather than product innovation, is key to sales transformation.
Online feedback puts the spotlight on your customer service department.
Companies need to shift their focus in the IVR process.
Why enterprises that fail to adapt will be left behind.
Simplicity is key.
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