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From improving the customer journey to reducing operating costs, here's a look at the top trends in contact center spending in 2014. (Originally appeared on SmartCustomerService.com.)
From dealing with angry customers to rewarding contact center agents, here are some recommendation to help your company improve customer service. (Originally appeared on SmartCustomerService.com.)
Four ways to drive revenue and improve retention.
Changing dynamics and a bright outlook.
Managing your customers and ensuring that they have a wonderful experience with your product and company is your job—but do you have the right tools to ensure your success? (Originally appeared on SmartCustomerService.com.)
The seemingly innocent practice of recording customer service phone calls is one of the most hotly contested issues facing courts and businesses today. Fortunately, the tide has begun to change. (Originally appeared on SmartCustomerService.com.)
Choose the right approach for your business.
Deriving actionable intelligence from big data.
Identify opportunities to add value and meet customers' needs.
Companies across a wide range of industries are discovering the power of this medium.
Basic solutions for sales success.
Providing agents with automation offers streamlined service with a personal touch.
Technology solutions ease the way for reluctant users.
The partner channel is as important as the direct channel. Here's why you should apply the same approaches to building mutually beneficial relationships with partner experience management. (Originally appeared on SmartCustomerService.com.)
In the era of social media, there is no excuse for not listening to the voice of the customer. (Originally ran on SmartCustomerService.com.)
Three tools for creating a plan your customers will respond to.
Give your content global relevancy with machine translation.
Empower your sales force to increase awareness and deepen relationships.
Professional services automation can improve project profitability by providing details about consulting engagements, including customer history. Here's how to get customer background and technical details at your fingertips. (Originally appeared on SmartCustomerService.com)
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