To adapt to customer moments of need, companies need strategies that enable real-time responsiveness.
Personalization and new technologies continue to reshape the business landscape. Here are the emerging sales and marketing trends that can help you stay ahead of the competition.
No one has a monopoly on insight. Figuring out the ‘who,' ‘what,' and ‘why' of sales prospecting requires a collaborative approach.
Here's how to keep system integration project management on track.
While the advent of cloud-based marketing tools in the past several years has accelerated CRM, it has also served as the catalyst for the rapid proliferation of disparate data sources.
As the industry continues to change (quickly), we need to debunk some new myths—ones that can often be traced to outdated ideas about CRM.
Just as efficiency is critical to race preparation, efficient marketing operations is vital for modern marketers, who are tasked with more responsibilities than ever before.
It seems like a daunting project, but getting started is easier than marketers may think. Here's how.
The onus is on companies to determine whether a cloud-based template management platform is up to the task. Here are the questions that the product, marketing, and tech teams need answers to.
All parts of your business understand the importance of data, so now everyone—from IT to sales and marketing to customer service—should take responsibility for it.
Building trust, teamwork, and a strong training foundation are among the ways enterprise collaboration and crowdsourcing can position your sales team, and your company, for success.
Here's how technology's continuing evolution (mobile, AI, the IoT) will impact CRM systems in the coming year and beyond.
Holding on to happy, loyal customers is lot less expensive than trying to acquire new ones. Here's how online retailers can keep theirs around for the long haul.
Your frequent guests will always join. But to really see your loyalty program pay dividends, make it irresistible to the guests who visit the least.
A marketing program is only as good as the data that feeds it. Here's how to optimize data use.
There's no need to suffer through wasted time and lost content, but your integration options will depend on what you need to accomplish.
Unpredictability is fine for fiction, but less so if you're trying to manage efficient campaigns that produce effective results. Here's how marketers can tame the chaos.
B2B firms need to be visible with the right audiences, educational and persuasive at the right times, and able to accelerate customers through the sales cycle, delighting them along the way. It's a tall order.
Designing solutions for the new generation of mobile CRM users means realizing that they value convenience and simplicity over bells and whistles—they want apps that help them stay connected while streamlining everyday tasks.
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