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Adds valuable capabilities to reveal key performance indicators and deliver best-available IVR self-service business intelligence.
CRM Featured Articles,
Posted 24 Jul 2013
Fifty-eight percent say they would like more promotional offers.
CRM Featured Articles,
Posted 24 Jul 2013
Social Engagement & Monitoring solution now supports simplified Chinese, Spanish, and Portuguese.
CRM Featured Articles,
Posted 24 Jul 2013
The surveying tool is geared toward SMBs for gathering customer and employee feedback.
CRM Featured Articles,
Posted 23 Jul 2013
With the fourth generation of Chatter Mobile, employees will be able to edit records, view dashboards and take any business action.
CRM Featured Articles,
Posted 23 Jul 2013
Users can incorporate KarmaCRM into other business processes and workflows.
CRM Featured Articles,
Posted 23 Jul 2013
The acquisition expands the loyalty management firm's U.S. presence.
CRM Featured Articles,
Posted 23 Jul 2013
Rapleaf, Zapier, and Import2 are now integrated with the open-source CRM application.
CRM Featured Articles,
Posted 23 Jul 2013
Smartphones make up 56 percent of all devices currently in use.
CRM Featured Articles,
Posted 22 Jul 2013
New Forrester research finds that all business decision-makers are regular users of social media.
CRM Featured Articles,
Posted 19 Jul 2013
The deal brings an integration of voice, data, and SIP carrier services with 3CLogic's call center software.
CRM Featured Articles,
Posted 18 Jul 2013
Online marketers can now engage brand influencers and their social ‘look-alikes.'
CRM Featured Articles,
Posted 18 Jul 2013
Platform brings marketing technologies and data together.
CRM Featured Articles,
Posted 17 Jul 2013
Sales Performance Accelerator combines Salesforce.com's Sales Cloud, Data.com, and Work.com.
CRM Featured Articles,
Posted 17 Jul 2013
Users can build their own Salesforce CRM system right into Gmail.
CRM Featured Articles,
Posted 17 Jul 2013
The latest in its Business Impact Solutions suite seeks to help organizations maximize performance and operational efficiency.
CRM Featured Articles,
Posted 16 Jul 2013
Joint customers can now leverage advanced social analytics to drive real-time engagement.
CRM Featured Articles,
Posted 16 Jul 2013
The 5.0 release consolidates analytics offerings on one platform.
CRM Featured Articles,
Posted 16 Jul 2013
More than 20 new features include gamification, business analytics, and integrations with Evernote, Chatter and Yammer.
CRM Featured Articles,
Posted 16 Jul 2013
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