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Solution includes natural language, voice payments and speech analytics.
CRM Featured Articles,
Posted 22 May 2013
New mobile solutions include Rapid Response 311, Mobile Communities for Government, Government Social Command Center, and Platform Mobile Services for Government.
CRM Featured Articles,
Posted 22 May 2013
The updated CSM dashboard packages detailed customer lifecycle information in one view on Salesforce.com.
CRM Featured Articles,
Posted 22 May 2013
Google+ Pages are now manageable through Sprout's social media engagement, publishing, and analytics platform.
CRM Featured Articles,
Posted 22 May 2013
Debuts IBM Watson Engagement Advisor for omnichannel support.
CRM Featured Articles,
Posted 21 May 2013
Genesys further extends its cloud-based contact center solutions portfolio with proactive collections and payments, mobile marketing, and customer service applications.
CRM Featured Articles,
Posted 21 May 2013
Sophisticated interface increases predictive dialer choices for Horizon CATI users.
CRM Featured Articles,
Posted 21 May 2013
Real-time intelligence enables organizations to capitalize on increasing mobile usage.
CRM Featured Articles,
Posted 21 May 2013
Launches Nimble 3.0 Relationship Manager Platform
CRM Featured Articles,
Posted 21 May 2013
Social, marketing partner integrations help personalize Web experiences.
CRM Featured Articles,
Posted 20 May 2013
Solution links event activity to marketing automation, CRM systems.
CRM Featured Articles,
Posted 20 May 2013
Users can now synch and work with contact information directly from within Gmail.
CRM Featured Articles,
Posted 20 May 2013
AppSuite unveils version 5.0 of its mobile app and version 3.0 of its customer care portal.
CRM Featured Articles,
Posted 20 May 2013
CRM software helps Outlook users organize contacts, manage sales leads across PC, mobile, and tablet devices.
CRM Featured Articles,
Posted 20 May 2013
Company launches Xactly Objectives solution.
CRM Featured Articles,
Posted 16 May 2013
The solution proactively engages Web visitors over the channel of their choice.
CRM Featured Articles,
Posted 16 May 2013
New features include triggered messaging, split testing, and Google analytics integration.
CRM Featured Articles,
Posted 16 May 2013
Integration between the two platforms enables marketers to create, manage, and build relationships with social media influencers.
CRM Featured Articles,
Posted 16 May 2013
Interactions panelists say customers should be the center of all that happens in the contact center.
CRM Featured Articles,
Posted 15 May 2013
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