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More employees are using mobile devices to work in a little office holiday shopping—and on social channels especially they're a "captive audience."
Geolocation features give sales managers greater visibility into sales rep activity—where they are and what they're doing.
Black Friday will see a rise in cyber-shopping as the retailer advisory firm predicts more money spent—and more of it online—this year.
The updated platform includes a new business process management engine, an improved mobile user interface, and added automation and ease-of-use tools.
The integration adds video as a voice of the customer feedback medium.
Scoring and segmentation tools will enable marketers to anticipate likely customer behavior—and engage them accordingly.
The combined platforms allow businesses to access—and track—enormous amounts of customer data.
Vidyard Live enables marketing and sales to see who watches their live events and automatically converts videos for on-demand use.
The integration bolsters collaboration among sales and service departments in small to midsize businesses.
The vendor brings knowledge management capabilities to the cloud to improve customer support interactions.
TouchSocial helps brands provide live chat and personalized self-service options to consumers on social networks. (Featured on SmartCustomerService.com.)
The number of tickets at two-thirds of support organizations is on the rise, according to the industry association. (Featured on SmartCustomerService.com.)
The brick-and-mortar shop aims not to compete with Amazon's online book sales, but to deliver a different kind of in-store experience. (Featured on SmartCustomerService.com.)
Contact Center: Enterprise, Communications Center, Contact Center: Service Provider, Communications Portal, and Quality Management Suite all get upgrades. (Featured on SmartCustomerService.com.)
Speakers stress the importance of getting higher-ups on board with digital projects.
Sales reps can gain access to client and prospect information as well as lead scores and grades within the popular email platform.
Columbia University research suggests that customers are willing to share personal information with trusted brands.
AppFoundry will be the only enterprise marketplace "focused 100 percent on service solutions." (Featured on SmartCustomerService.com.)
On day three of its annual user conference, Oracle promises "always on" protection features to cloud users.
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