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The deal adds payment services to the Pay-by-Phone virtual terminal.
The solution offers a wide range of features, including skills-based routing, in-queue announcements, real-time monitoring, and reporting.
Builds on technology connecting brands and marketing partners through voice channels
LLBean.com and Gap.com prove to have most helpful email responses, according to STELLAService.
Application gets enhanced rules and automation, plus templating features
Latest release of SpeechStorm software is now available for hosted and on-premises deployment of customer self-service applications.
Its first acquisition as stand-alone company expands Genesys' presence in the key Brazilian market.
Powered by IPscape, the new Telstra Global Virtual Contact Centre delivers a customer service solution for Asia.
The deal brings quality assurance and business intelligence offerings to Spoken's cloud platform.
CIC enhancements designed to ease management of cloud-based and large, distributed contact centers and enterprises.
The new tool lets companies deliver better information about the cookies used on their Web sites.
The move expands B&D's CRM offerings in North America.
Social data provides basis for engagement strategy.
This enhancement includes power dialing, click dialing, progressive dialing, silent monitoring, whisper coaching, call recording, supervised transfers, blind transfers, and conferencing.
Acquisition further cements vendor's commitment to the cloud
The latest Maximizer CRM release features nearly 200 enhancements and an optimized interface for the iPad and other leading mobile devices.
Barclaycard, Cisco, and Vanguard are recognized for their positive customer experiences.
Crimson Hexagon analysis of online opinions reveals important new considerations when determining consumer satisfaction with the airline industry.
Release 2.2 of its Microsoft Outlook synchronization functionality gives users tighter control.
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