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New versions of Enterprise and Community empower employees to better know, engage, and serve customers.
The latest version features enhanced dynamic content and lead scoring.
The latest release of Klipfolio Dashboard for Web and mobile adds new data visualizations, drop-down menu support, and the Radian6 data connector.
Widgetized customer experience portal enables personalized, on-brand customer experiences.
The application socializes CRM usage for salespeople with the ability to configure rewards and missions.
The new capability is built into Social Sign-In for B2B marketers.
SAS Adaptive Customer Experience helps personalize customer Web experiences.
The platform helps companies promote word-of-mouth marketing among customer advocates.
Blends new features in the ATG, Endeca Cross-Channel Commerce Experience.
Online reputation defense is a growing market, according to the research firm.
The product is aimed at connecting social marketing campaign activity with CRM systems.
IBM analytics helps cities measure and make sense of public opinions expressed in social media.
The marketing automation and BI vendor adds predictive analytics and behavioral targeting to its mix.
But companies must evaluate customer usage, measure performance.
The company adds video and digital mailboxes to its Exstream customer communications management solution.
The apps are designed to integrate with live chat.
New sales application is more tightly integrated with Salesforce.com.
Direct response marketers can now reach mobile consumers and drive engagement and incremental revenue.
The company received $60 million in funding to fuel customer service revolution, accelerate technology innovation and continue global expansion.
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