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Social media tools providers collaborate to deliver advanced social engagement features.
Coordinated Systems' Virtual Observer Agent Portal lets agents view peer statistics, play back their own calls, respond to evaluations, and more.
The framework links Marketo software to other applications.
The offerings take advantage of technologies acquired during the SuccessFactors acquisition.
The solution fully unifies structured survey data and unstructured text.
The latest OmniSocial release will support brand, support, and enthusiast communities.
ExactTarget SocialPages will leverage Moontoast social marketing tools for customer engagement and campaigns.
Helps enterprises analyze internal resources, performance, and customer impact.
Enhancements include more social and video collaboration capabilities.
SaaS product features DIY business analytics and the ability to deploy mobile apps within a week.
Venture to focus on enterprise gamification, CRM engagement
UpSync adds a custom form builder that drives field staff's ability to gather critical data in customer conversations.
Yammer also announces expanded partner ecosystem with additional industry integrations.
The Internet company joins IBM, Intel, P&G, and others in opposing DNT.
The Ameche platform lets developers add apps directly to the telephone apps that consumers are already using.
Plan divides offering into five core solutions.
Users of apps on the platform can conduct transactions right from within an app.
LP Chat is also compatible with Internet Explorer 10 and features a moveable frame that can follow the user throughout a company's Web site.
An NM Incite study has found that consumers of all ages ares using social media for customer service issues.
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