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The solution provides end-to-end business intelligence and big data analytics.
CRM Featured News,
Posted 22 Aug 2013
Yes/No Response allows Trumpia users to gain immediate feedback from their subscribers with 'Yes' or 'No' answers via mobile text.
CRM Featured News,
Posted 22 Aug 2013
Mobile app, Live Edit, and File Drag-and-Drop are among the product enhancements.
CRM Featured News,
Posted 22 Aug 2013
Customer data can now flow from Transera into Salesforce and appear on the agent's screen.
CRM Featured News,
Posted 22 Aug 2013
New integration lets users carry out tasks in Salesforce without ever leaving Gmail.
CRM Featured News,
Posted 22 Aug 2013
Agile business discovery capabilities strengthened by technical and go-to-market collaboration between the two firms.
CRM Featured News,
Posted 22 Aug 2013
Life is a game of milliseconds, and companies that don't waste them will come out ahead.
CRM Featured News,
Posted 21 Aug 2013
Roughly 50 percent of companies are unsuccessful at social CRM.
CRM Featured News,
Posted 21 Aug 2013
CRM Evolution panelists uncover the need to use CRM for more than just selling tickets.
CRM Featured News,
Posted 21 Aug 2013
The app makes self-service portals easier for companies to make and for customers to use.
CRM Featured News,
Posted 21 Aug 2013
User preference for entertainment and mobile accessibility drive platform innovation.
CRM Featured News,
Posted 21 Aug 2013
Companies that cling to a product-centric mentality will go the way of the Walkman.
CRM Featured News,
Posted 20 Aug 2013
Social CRM should be about people, not technology.
CRM Featured News,
Posted 20 Aug 2013
Good or bad, some experiences stay in consumers' minds for years. The difference between the two lies in the hands of your employees.
CRM Featured News,
Posted 20 Aug 2013
The new analytics application lets companies derive sentiment analysis and contact insights from internal and external sources.
CRM Featured News,
Posted 20 Aug 2013
The solution offers improved agent efficiency and case management through updates in service level agreements, automation, in-app mashups, Mobile Service Desk, and reporting.
CRM Featured News,
Posted 20 Aug 2013
Consumers' reviews are honest, and their feedback counts.
CRM Featured News,
Posted 19 Aug 2013
New bundled cloud package includes more than 40 apps for large contact centers.
CRM Featured News,
Posted 19 Aug 2013
New In-App Co-Browse solution lets customer service agents help customers find what they need in mobile applications.
CRM Featured News,
Posted 19 Aug 2013
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