The solution connects companies to Twitter to advance social media strategies beyond monitoring.
CRM Featured News,
Posted 24 Jan 2013
Marketers get greater insights and analytic capabilities.
CRM Featured News,
Posted 24 Jan 2013
Intradiem 9.0 simplifies task management for contact center agent idle time.
CRM Featured News,
Posted 24 Jan 2013
The latest version is specifically designed for customer support teams of 100 or more representatives.
CRM Featured News,
Posted 23 Jan 2013
Insight-To-Action lets businesses integrate social conversations into CRM systems.
CRM Featured News,
Posted 23 Jan 2013
Product will give users greater insight into social sentiment around topics and terms.
CRM Featured News,
Posted 23 Jan 2013
The product is an integrated cross-channel customer service tool for contact centers.
CRM Featured News,
Posted 23 Jan 2013
The addition of Reevoo's social engagement platform will provide IBM's retail customers with options to deploy Reevoo's rich social content across systems.
CRM Featured News,
Posted 23 Jan 2013
Business-class VoIP, video, contact center, and unified communications services are now available to Canadian businesses and branch offices of U.S. companies.
CRM Featured News,
Posted 23 Jan 2013
Nuance Connections expands distribution of natural language customer self-service applications.
CRM Featured News,
Posted 22 Jan 2013
[24]7 Assist blends chat with big data and predictive capabilities.
CRM Featured News,
Posted 22 Jan 2013
Its acquisition of social marketing firm GroSocial adds to its SMB sales and marketing automation mix.
CRM Featured News,
Posted 22 Jan 2013
New features drive operator efficiency and productivity and enhance customer experience.
CRM Featured News,
Posted 22 Jan 2013
Automated system helps businesses produce local real-time leads using organic search technology.
CRM Featured News,
Posted 21 Jan 2013
Cloud, mobile, social, big data, and analytics are among the disruptive technologies cited.
CRM Featured News,
Posted 18 Jan 2013
Five organizations earn top honors for customer experience transformation efforts and results.
CRM Featured News,
Posted 18 Jan 2013
Analytics designed to help companies get more proactive with agent performance.
CRM Featured News,
Posted 17 Jan 2013
Enhancements further simplify reliability, scalability and support.
CRM Featured News,
Posted 17 Jan 2013
Products include a vending machine that customizes offerings and digital shelf labels.
CRM Featured News,
Posted 16 Jan 2013
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