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Product will give users greater insight into social sentiment around topics and terms.
The product is an integrated cross-channel customer service tool for contact centers.
The addition of Reevoo's social engagement platform will provide IBM's retail customers with options to deploy Reevoo's rich social content across systems.
Business-class VoIP, video, contact center, and unified communications services are now available to Canadian businesses and branch offices of U.S. companies.
Nuance Connections expands distribution of natural language customer self-service applications.
[24]7 Assist blends chat with big data and predictive capabilities.
Its acquisition of social marketing firm GroSocial adds to its SMB sales and marketing automation mix.
New features drive operator efficiency and productivity and enhance customer experience.
Automated system helps businesses produce local real-time leads using organic search technology.
Cloud, mobile, social, big data, and analytics are among the disruptive technologies cited.
Five organizations earn top honors for customer experience transformation efforts and results.
Analytics designed to help companies get more proactive with agent performance.
Enhancements further simplify reliability, scalability and support.
Products include a vending machine that customizes offerings and digital shelf labels.
The name changes reflects customer demand for multichannel solutions.
Acquisitions expand the cloud integrator's CRM advisory and cloud integration services.
New research from Forrester shows customer service hasn't improved all that much in the past year.
At NRF 2013, major brands say they're rethinking in-store, online purchase behaviors.
Revoo Insights uncovers opportunities, trends, and issues, allowing businesses to accelerate responses to customer needs.
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