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The index distinguishes between promoter and detractors and active and passive participants.
New Project Edition of Alteryx Strategic Analytics provides a way to drive data blending and analytic results.
App developers, business users, and FICO partners can create, customize, and deploy analytic services featuring real-time, mobile customer engagement.
Focus on business outcomes driven by information and intelligence.
New Salesforce Communities will enable companies to create social communities with business data and processes embedded at the core.
The new app integrates workflow capabilities into Salesforce.com's CRM system.
Version 3.0 includes new marketing automation workflow designer, sales quotations, and invoicing.
To be successful, identify goals and stakeholders, and execute on strategy.
Product launch combines search, social customer support, and automated workflows.
The deal integrates Calabrio's workforce optimization into collab9's hosted voice, video, Web conferencing, messaging, mobility, and customer care applications on one platform.
Unique capabilities enable companies to create solutions for both inbound and outbound interactions.
New technology recognizes when customers are on location and activates a store's existing mobile app to help retailers combat showrooming.
The integration unites two sales prospecting tools to increase sales activity and lead conversion.
Companies that take a data-centric approach to customer strategies have the advantage.
New channel marketing solution adds to a newly enhanced marketing automation offering.
The solution lets consumers report outages, pay bills, and more.
The new solution integrates with Salesforce.com to provide insight into sales activities.
Offering analyzes and acts on caller behavior during IVR interactions.
New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform.
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