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PeopleSoft is integrating IM capabilities from IBM, Microsoft, and Yahoo! in its enterprise software; also adding real-time collaboration to its new portal solution.
CRM Featured News,
Posted 17 Mar 2003
While SAP announces customer wins the water utilities sector, Orcom, an outsourcer of customer information systems (CIS) and billing services, has made available its first hosted service for water utilities.
CRM Featured News,
Posted 17 Mar 2003
Retail companies are realizing the importance of making CRM investments; more companies have stepped up to offer migration programs for customers of the now-defunct CRM vendor Xchange; and Dendrite International, BMC Software, and Saratoga Systems announce exec changes.
CRM Featured News,
Posted 14 Mar 2003
In the wake of the dot-com fallout, email marketing is still profitable: Jupiter Research reports that e-marketing was a $1.4 billion business last year.
CRM Featured News,
Posted 14 Mar 2003
CRM vendor Onxy Software plan to be a leader in embedded CRM, and is embedding its application in the offerings of such partners as Reuters, IBM, and Metavante.
CRM Featured News,
Posted 13 Mar 2003
Siebel says that the lion's share of R&D will be dedicated to reducing the running expenses--it turns out that the vast majority of IT dollars goes into the ongoing care and feeding of enterprise applications.
CRM Featured News,
Posted 13 Mar 2003
Global Product Performance Platform (GP3), fuses customer-centric strategies and user-focused design within a standards-based J2EE architecture.
CRM Featured News,
Posted 12 Mar 2003
Organizations are using speech recognition technology to bridge the gap between speech and text.
CRM Featured News,
Posted 12 Mar 2003
SAS this week reported its fiscal year-end 2002 financials, and for the 26th consecutive year the company showed revenue growth.
CRM Featured News,
Posted 11 Mar 2003
An attentive, semicaptive audience is what CallMe Corp. offers to companies and advertisers willing to purchase its Double Blind Date technology.
CRM Featured News,
Posted 11 Mar 2003
To achieve enterprisewide strategies and solutions, companies will need to blend an enterprisewide strategic vision with business intelligence expertise and business process management skills.
CRM Featured News,
Posted 10 Mar 2003
Unica has decided not to participate in tomorrow's auction of the company, because its main assets--the software developers--are no longer with Xchange, says Carol Meyers, vice president of marketing at Unica.
CRM Featured News,
Posted 10 Mar 2003
Salesnet announced that users of its hosted SFA solution will be able to integrate with Qualte's online customer service solution.
CRM Featured News,
Posted 07 Mar 2003
A Gartner survey indicates that 42 percent of the total number of CRM software licenses bought by businesses goes unused; U.S. companies are spending their IT dollars more wisely than their European counterparts; Keynote created the Keynote User Group; Astea International has announced the appointment of Nicholas Remzi to the new position of sales and marketing director, Europe; and Sedona Corp. has appointed Victoria Looney to its board of directors.
CRM Featured News,
Posted 07 Mar 2003
GreaterChinaCRM.org is a Web site dedicated to not only providing CRM news and information to the Chinese market, but is also focused on helping the rest of the world to realize the vast CRM potential of this nation.
CRM Featured News,
Posted 07 Mar 2003
In a poll of 111 corporate decision-makers at firms with more than $500 million in annual revenues, three quarters of the survey group expressed satisfaction with its CRM results. The largest obstacle to success, cited by nearly half the survey group, was corporate resistance to the process changes that come as part of a CRM transformation.
CRM Featured News,
Posted 06 Mar 2003
Siebel said its acquisition of Janna was a move to integrate Janna's technology into the Siebel eBusiness Applications; industry watchers say it is common practice at many companies to eventually drop support for acquired products.
CRM Featured News,
Posted 05 Mar 2003
Firstwave Technologies announced Tuesday the acquisition of Connect-Care, a CRM software developer for the software industry, through a merger with a subsidiary of Firstwave.
CRM Featured News,
Posted 05 Mar 2003
The number one challenge facing businesses today is the integration of old and new technologies, says systems integrator BEA.
CRM Featured News,
Posted 04 Mar 2003
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