destinationCRM.com's Experts On Call look to 2002 with the following question in mind: How can businesses best reassess their products and strategies to move forward into 2002?
CRM Featured News,
Posted 29 Nov 2001
CRM Featured News,
Posted 29 Nov 2001
New CRM tools allow companies to improve customer service across multiple channels.
CRM Featured News,
Posted 26 Nov 2001
Originally designed for a now-defunct consumer product line, Java has grown into a "universal translator" for operating systems. New offerings from various companies help to build on this versatility, making Java into a highly useful tool for keeping in touch with field users using diverse equipment.
CRM Featured News,
Posted 26 Nov 2001
Web traffic data is starting to be integrated with call center systems to create a multichannel perspective of the customer. As these pieces fuse to a common interface, it allows unprecedented insight into real customer needs, interests and preferences.
CRM Featured News,
Posted 26 Nov 2001
CRM Featured News,
Posted 26 Nov 2001
CRM Featured News,
Posted 21 Nov 2001
Productivity suites such as Office XP present users with easy to understand knowledge management tools paired with programs they already use daily in the office.
CRM Featured News,
Posted 20 Nov 2001
CRM Featured News,
Posted 20 Nov 2001
CRM Featured News,
Posted 20 Nov 2001
CRM Featured News,
Posted 19 Nov 2001
A payment protection insurance company adopted data warehousing software to allow it to more efficiently audit its profit/loss ratios and respond to different regional business climates.
CRM Featured News,
Posted 16 Nov 2001
CRM Featured News,
Posted 16 Nov 2001
The more complex and widespread a wireless network is the more likely it is that something will go wrong within it. A company specializing in heading off such disasters gives pointers on coping with this ongoing problem.
CRM Featured News,
Posted 15 Nov 2001
CRM Featured News,
Posted 14 Nov 2001
Terminology is like currency--invaluable, but if too much of it is thrown around, it becomes devalued. Is demand chain management simply CRM under a new label, or a truly breakthrough business model?
CRM Featured News,
Posted 13 Nov 2001
CRM Featured News,
Posted 13 Nov 2001
CRM Featured News,
Posted 13 Nov 2001
CRM Featured News,
Posted 09 Nov 2001
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