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The majority of companies polled is still dissatisfied with their plans and report that sales productivity goals are not being reached.
CRM Featured Articles,
Posted 25 Sep 2003
SAP AG has released its newest version of mySAP CRM; Art Technology Group has released the latest version of its self-service solution, ATG 6.1; and ChannelWave and Novell are partnering with the intent to provide CRM systems that are faster and easier to deploy, configure, manage, and extend securely across multiple sales channels.
CRM Featured Articles,
Posted 24 Sep 2003
CRM, along with analytics, is becoming increasingly important as Teradata expands its data warehousing focus to drive customer value.
CRM Featured Articles,
Posted 24 Sep 2003
More and more people are purchasing personal video recorders; users of the technology have the ability to fast forward through commercials.
CRM Featured Articles,
Posted 23 Sep 2003
The product has more than 200 enhancements, and includes the company's first outbound marketing product, RightNow Outbound.
CRM Featured Articles,
Posted 23 Sep 2003
Salesforce.com also reported that it gained a larger number of subscribers in the past quarter than in any previous quarter.
CRM Featured Articles,
Posted 22 Sep 2003
The sluggish telecommunications industry and poor-clarity issues facing voiceover IP have traditionally plagued the industry, but the fact that a sizeable company with $338 million in revenue is investing in the nascent technology may be just what the VoIP industry needs to kick it into high gear.
CRM Featured Articles,
Posted 22 Sep 2003
To compete North American and Western European IT services vendors must shift their domestic resource mix to meet three criteria; Dendrite International announced this week that it has established a fully dedicated pharmaceutical CRM-effectiveness business unit; and Concerto Software announced the appointment of Peter Nicol as vice president of the company's European and African operations.
CRM Featured Articles,
Posted 19 Sep 2003
The report finds that many insurance firms opt to build out their own CRM systems rather than purchase CRM suites.
CRM Featured Articles,
Posted 18 Sep 2003
NetLedger today announced it is changing its corporate name to NetSuite Inc.
CRM Featured Articles,
Posted 18 Sep 2003
The solution, which is available immediately, is aimed at small and midsize businesses.
CRM Featured Articles,
Posted 17 Sep 2003
Siebel Systems and SeeBeyond announced Tuesday the general availability of the Siebel Call Center Real-Time Integration Solution Powered by SeeBeyond; ePeople has launched ePeople Teamwork for PeopleSoft CRM Sales 8.8; and eAssist Global Solutions Monday announced the availability of eAssist NetAgent 6.1.
CRM Featured Articles,
Posted 17 Sep 2003
The company made note of added functionality across marketing, sales, and service to improve business effectiveness.
CRM Featured Articles,
Posted 16 Sep 2003
Aprimo focuses on four states of marketing expenditure, including budget, forecasted expense, committed expense, and actual expense.
CRM Featured Articles,
Posted 16 Sep 2003
When coupled with Convergys's real-time product bundling and discounting capabilities, which can be used to attract new customers, carriers using these Convergys billing solutions will be better positioned for the effects of WNP, according to the company.
CRM Featured Articles,
Posted 15 Sep 2003
Some industry watchers claim that Oracle's downturn in software licensing revenues indicates that anticipated overall IT spending recovery is not at hand; others are holding steady with previous ratings on the company.
CRM Featured Articles,
Posted 15 Sep 2003
Business intelligence (BI) solutions provider Actuate this week announced an expansion of its UpTrade Program; Sprint has unveiled five regional executive--briefing centers; Chordiant has announced the appointment of R. Andrew Eckert to Chordiant's board of directors.
CRM Featured Articles,
Posted 12 Sep 2003
European call center spending among financial services organizations grew 130 percent since 1998--a large chunk of that came from U.S. companies moving operations overseas and outsourcing back-office operations.
CRM Featured Articles,
Posted 11 Sep 2003
Oracle CEO Larry Ellison says the new server architecture can lower costs and provide increased reliability.
CRM Featured Articles,
Posted 11 Sep 2003
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