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Business with integrated sales, marketing, and customer services operations saw a 28 percent increase in customer satisfaction through CRM initiatives, according to market intelligence and advisory firm IDC; Aqueduct and ChannelWave Software announced that the two companies have merged and formed a new company called ChannelWave Inc.; and SAP AG has announced that Varian, a supplier of scientific instruments, vacuum technologies, and specialized contract electronics manufacturing services, has selected mySAP CRM.
CRM Featured Articles,
Posted 12 Dec 2003
According to the latest report from META Group covering enterprise marketing portfolio management, enterprises are expected to focus more on the marketing component of CRM and to begin consolidating stovepiped marketing functions into marketing technology portfolios.
CRM Featured Articles,
Posted 11 Dec 2003
The book contains white papers, case studies, and customer profiles highlighting input from academics, analysts, consultants, end users, and solution providers.
CRM Featured Articles,
Posted 11 Dec 2003
Leading application and service providers like Siebel Systems, IBM Global Services, SAP, Accenture, and PeopleSoft are trying to shift into the expanding SMB space, but smaller CRM vendors, partners, and resellers are better positioned to take advantage of the boom.
CRM Featured Articles,
Posted 10 Dec 2003
Microsoft has released the first upgrade to its CRM suite, version 1.2; PeopleSoft has introduced a new ROI planning and measurement tool; and Gartner and Blue Pumpkin have teamed up to include benchmarking capabilities to Blue Pumpkin's performance management solutions.
CRM Featured Articles,
Posted 10 Dec 2003
Gartner research predicts that by 2005 there will be 16 billion emails sent daily, with 60 percent of those emails being spam.
CRM Featured Articles,
Posted 09 Dec 2003
NetSuite is taking a slightly different approach to customization than Salesforce.com by requiring code changes to be done inside the NetSuite application using JavaScript.
CRM Featured Articles,
Posted 09 Dec 2003
According to the study, Web self-service transactions have grown 116.8 percent from 2002 and now account for three-quarters of all support transactions.
CRM Featured Articles,
Posted 08 Dec 2003
Pivotal Software announced today that it will merge with Chinadotcom through its software unit, CDC Software (CDC).
CRM Featured Articles,
Posted 08 Dec 2003
Oak declines upping offer for Pivotal; Siebel rolls out hosted CRM in UK; IDC charts analytics growth; and more.
CRM Featured Articles,
Posted 05 Dec 2003
The SPSS survey found that consumers plan to conduct 25 percent of their shopping online this year, an increase of 6 percent from 2002.
CRM Featured Articles,
Posted 04 Dec 2003
The new version provides integration with SpeechWorks' Suite of network speech solutions from ScanSoft, including ScanSoft's OpenSpeech Recognizer 2.0 speech recognition software and Speechify 3.0 text-to-speech software.
CRM Featured Articles,
Posted 04 Dec 2003
Siebel has added a customer support module to Siebel CRM OnDemand, called Siebel CRM OnDemand--UpShot Edition; SAP AG has announced utility-specific functionality with the latest version of mySAP CRM; and Artisoft and Cynergy Software have announced an integrated solution that enables Artisoft's TeleVantage customers who are connected to Cynergy's Web-based help desk application; and more.
CRM Featured Articles,
Posted 03 Dec 2003
Onyx isn't waiting around to see the results before making a move: It announced today a program to migrate Pivotal customers to Onyx, which enables customers to trade their existing Pivotal licenses for licenses of Onyx Enterprise CRM 4.5.
CRM Featured Articles,
Posted 03 Dec 2003
Channel Intelligence has unveiled its Product Pinpointer to find gifts, while NetByTel has partnered with UPS for better customer visibility into gift tracking.
CRM Featured Articles,
Posted 02 Dec 2003
The automated voice solutions industry has been surging since the late 1990s, with North America leading the way in sales.
CRM Featured Articles,
Posted 02 Dec 2003
Marketing automation software, which grew out of CRM, allows marketers to plan, target, deliver, and measure direct-to-consumer marketing communications, across both online and offline channels.
CRM Featured Articles,
Posted 01 Dec 2003
Business process fusion will drive stronger alignment of IT with core business processes, and provide linkage of operational and management processes with a true end-to-end scope.
CRM Featured Articles,
Posted 01 Dec 2003
Initial interest in porting telephone numbers didn't match the hype surrounding the Federal Communications Commission's recent mandate.
CRM Featured Articles,
Posted 26 Nov 2003
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