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Outsourcing solutions are evolving toward integrated business and technology solutions; competitive differentiation will center on vertical expertise and alignment.
CRM Featured Articles,
Posted 19 Jan 2004
iPhrase Technologies has acquired Banter Systems, a provider of automatic classification software, in an all-stock transaction; Wausau Financial has chosen ServiceWare to provide the company with knowledge-powered customer support; and Surebridge announced it has appointed Paul Shorthose to its board of directors.
CRM Featured Articles,
Posted 16 Jan 2004
The research firm aims to help BPO service providers identify BPO trends for companies within five vertical industries.
CRM Featured Articles,
Posted 15 Jan 2004
ERP vendors have a weak hold on their customers' hearts, minds, and wallets, despite significant investments in marketing and branding.
CRM Featured Articles,
Posted 15 Jan 2004
DreamFactory's new SBuilder helps Salesforce.com customers integrate services; Sales Performance International releases new sales development products; Stronghold Technologies introduces its Call Management Services; and more.
CRM Featured Articles,
Posted 14 Jan 2004
Analytics developer SAS Institute this week unveiled plans to beef up its presence in the retail industry via the creation of new software solutions, along with the formation of two new units.
CRM Featured Articles,
Posted 14 Jan 2004
ScanSoft announced it has acquired Montreal's LocusDialog, a developer of speech-enabled, auto-attendant applications and call routing solutions, to further ScanSoft's efforts to bring more speech applications to the market.
CRM Featured Articles,
Posted 13 Jan 2004
CSO Insights, a research firm that specializes in benchmarking sales and marketing excellence, says in its 2004 "Sales Effectiveness Report" that more than 50 percent of sales reps are not meeting quota.
CRM Featured Articles,
Posted 13 Jan 2004
Onyx Software announced preliminary results for the fourth quarter of 2003, and announced that the CRM provider would be looking for a new CEO, as current chief Brent Frei says he plans to step down.
CRM Featured Articles,
Posted 12 Jan 2004
PeopleSoft, which completed its acquisition of J.D. Edwards in July in a deal valued at $1.7 billion, inherited the seven-year-old Quest user group, but has backed out of the Quest Midwest Conference.
CRM Featured Articles,
Posted 12 Jan 2004
Indian outsourcing to grow by 30 percent; Convergys expands in Canada; Dendrite makes acquisition in Japan; and more.
CRM Featured Articles,
Posted 09 Jan 2004
Some sectors like outsourcing will continue to be hot spots, but Forrester says the CRM market will remain flat for the year.
CRM Featured Articles,
Posted 08 Jan 2004
Business Objects joins the ranks of Teradata and SAS Institute, first tier BI vendors providing enterprise reporting, ad hoc query and analysis, enterprise performance management, data integration, and analytic applications.
CRM Featured Articles,
Posted 08 Jan 2004
PeopleSoft has released its newest financial application, PeopleSoft Enterprise Financial Management 8.8; Tigerpaw Software has announced a synchronizing feature connecting Tigerpaw Business Suite 9 Enterprise and Microsoft Outlook; and GuideMark has released a new Wholesale Mortgage Broker Relationship System.
CRM Featured Articles,
Posted 07 Jan 2004
The Jave Tools Community group charge is to make standard Java technology APIs friendlier for tool development.
CRM Featured Articles,
Posted 07 Jan 2004
The deal, which was announced yesterday, brings a total of 4,200 agents under the ClientLogic roof.
CRM Featured Articles,
Posted 06 Jan 2004
A new IDC survey reports that more than 80 percent of former JD Edwards customers either have a more favorable view of PeopleSoft as a software vendor to do business with, or they have not changed their perception of the vendor.
CRM Featured Articles,
Posted 06 Jan 2004
New research from Forrester Research estimates that e-commerce budgets will outpace the rest of IT budgets through 2008.
CRM Featured Articles,
Posted 05 Jan 2004
The addition of Hipbone's online assisted service channel to the KANA iCARE suite combines Web-collaboration capabilities in assisting consumers with KANA's knowledge-powered approach to managing customer relationships.
CRM Featured Articles,
Posted 05 Jan 2004
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