|
PeopleSoft announced that George Ahn, a former Tibco, Siebel Systems, and IBM veteran, will spearhead its PeopleSoft CRM solutions.
CRM Featured Articles,
Posted 20 Apr 2004
Version 7.7 of Siebel's product suite comes nearly a year after the most recent significant release, 7.5.3.
CRM Featured Articles,
Posted 20 Apr 2004
CRM magazine Editor-in-Chief Ginger Conlon, moderator of the SuperPowers of CRM panel at the recent Frost & Sullivan Sales & Marketing Executive Summit, asked the panelists, Should companies offer stellar service to every customer, no matter what their true value to the organization?
CRM Featured Articles,
Posted 19 Apr 2004
Dendrite announced a partnership with SAP America; Salesforce.com announced that LogLogic has chosen to deploy Salesforce.com's Spring '04 CRM service.; RadioShack selects iPhrase; and more.
CRM Featured Articles,
Posted 16 Apr 2004
Echopass has unveiled its upgraded TeleCenter 2.0, a hosted call center suite, which makes use of a partnership with Salesforce.com and Genesys Telecommunications Laboratories.
CRM Featured Articles,
Posted 15 Apr 2004
Customers relying on the Web sites of the top U.S. retail banks are unlikely to have a satisfactory experience, according to a new study by the Allen Bonde Group, a market research and management consulting firm based in Wellesley Hills, MA.
CRM Featured Articles,
Posted 15 Apr 2004
bCentral never became the sole, authoritative source it was meant to be, and Microsoft is under increasing pressure to find growth opportunities.
CRM Featured Articles,
Posted 14 Apr 2004
Salesforce.com announced Spring '04, the latest edition of its CRM application, which includes more than 150 new features, a new point-and-click customization tool called Salesforce.com Studio, and an update to its sforce programming platform.
CRM Featured Articles,
Posted 13 Apr 2004
Pitney Bowes to Acquire Group 1 Software to help marketers clean up their customer data and lower direct mail costs.
CRM Featured Articles,
Posted 13 Apr 2004
The Telecommunications Industry Association, in conjunction with Wilkofsky Gruin Associates, has released its 2004 Telecommunications Market Review and Forecast.
CRM Featured Articles,
Posted 12 Apr 2004
Consumers are much less likely to buy a company's products if they have a poor call center experience when calling for assistance, according to a study released today by Portland Research Group.
CRM Featured Articles,
Posted 12 Apr 2004
NetSuite announced a 99.5 percent guaranteed availability of its Web-based applications; Dendrite has completed its acquisition of Medical Data Management; Dan Springer has joined Responsys as its CEO; and more.
CRM Featured Articles,
Posted 09 Apr 2004
Onyx Software aims to enhance its suite by acquiring BPM technology
CRM Featured Articles,
Posted 09 Apr 2004
A new global study by KnowledgeStorm and The AlignIT Group reveals that while offshore call centers and contract programming continue to provide positive returns for many businesses, many other industries are seeing only mixed results from offshoring efforts.
CRM Featured Articles,
Posted 08 Apr 2004
IBM has unveiled its plan to acquire Daksh e-Services, India's third-largest business process outsourcing (BPO) services firm.
CRM Featured Articles,
Posted 08 Apr 2004
eGain announces integration with Aspect; Omniture releases SiteCatalyst 10; MicroStrategy launches MicroStrategy Office; and more.
CRM Featured Articles,
Posted 07 Apr 2004
The billing and customer care market is nearing the end of its consolidation cycle, and the handful of players still standing are likely to begin looking to expand horizontally into other areas, according to a new research note by The Yankee Group.
CRM Featured Articles,
Posted 07 Apr 2004
Despite billions in CRM investment, financial institutions still need to ensure that their self-service experience differentiates them enough to be a tool for customer retention.
CRM Featured Articles,
Posted 06 Apr 2004
Blue Pumpkin's latest suite upgrade adds benchmarking, forecasting, and incentive management capabilities to merge performance optimization with workforce management.
CRM Featured Articles,
Posted 06 Apr 2004
|